Bilingual CSR (Spanish)

HawodTech Solutions; Cebu City; On-site; PHP 600,000 - 800,000; Full time

Job summary

A customer support solutions company in Cebu City is seeking a Customer Support Specialist to assist clients through email and live chat. The role requires fluency in English and Latin American Spanish, strong problem-solving skills, and excellent computing abilities. Responsibilities include responding to inquiries and updating profiles in the support system while maintaining a professional rapport with clients.

Qualifications

• Proven experience in customer support or as a helpdesk specialist.
• Ability to multitask and manage time effectively.
• Experience with customized software applications.

Responsibilities

• Respond to emails and provide online chat support.
• Update online worker profiles within the software.
• Maintain professionalism and rapport with customers.

Skills

Fluency in spoken & written English

Fluency in Latin American Spanish

Customer service

Attention to detail

Problem-solving skills

Excellent computing skills

Clear communication

Tools

Excel

Word

Job description

To provide excellent support to the business partners and workers regarding system issues, questions,technical and general concerns. Responsible for maintaining a high level of professionalism with clients andworkers working to establish a positive rapport with every chat and email.

Key Selection Criteria

We require someone to support our growing customer support and Helpdesk team. Key tasks will include responding to emails and online chat support within our Customer Service software. This involvesfollowing the processes, procedures, productivity, quality, andtimeframebenchmarks,updating online worker profiles (within our software system) if necessary, and general businessadministration support. Key selection criteria and required experience includes:

• Fluency in spoken & written English & Latin American Spanish
• Customer service, administration, and technical support for customers, via email and live chat
• Attention to detail and a methodical, systematic approach to your work (essential)
• Resourceful and excellent problem-solving skills
• Proven customer support experience or experience as a helpdesk specialist or customer service representative
• Ability to multitask, prioritize and manage time effectively
• Act as a team player and always remaining professional and courteous with customers
• Excellent computing skills (including Excel, Word)
• Experience with a variety of customized software applications
• Clear and accurate communication (must have reliable, quality internet connection when required to work from home in the instance of COVID-related lockdowns)
• Understanding of Construction, Manufacturing, Oil & Gas, Heavy Industry preferred
• Ensure confidentiality and privacy is respected and always maintained with respect to the company, clients, staff, products, and services