BI Reporting Associate Manager

QBE Group Shared Services Centre; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Benefits offered by this job

Job summary

QBE Group Shared Services Centre in the Philippines is seeking a seasoned Claims MI Lead to direct operational activities, manage a team of MI Officers, and ensure compliance with procedures while delivering insights.

You will analyze claims data, develop reports, and present to senior stakeholders, driving continuous improvement and aligning with business targets. A Bachelor's degree and 5+ years in BI/analytics are required.

Qualifications

• Bachelor's Degree or equivalent combination of education and work experience.
• At least 5 years' relevant experience in Power BI, SAS Base, SAS EG, SQL, Tableau.
• Experience managing a team.

Responsibilities

• Lead the team to deliver strategy and business targets.
• Develop and audit claims procedures to ensure compliance.
• Provide analytical support by monitoring claims data and trends.
• Report to stakeholders and manage relationships with senior leaders.
• Organize staff meetings and coach team members.

Education

Bachelor's Degree or equivalent combination of education and work experience

Tools

Power BI

SAS Base

SAS EG

SQL

Tableau

Job description

Job Description:

Primary Details

Time Type: Full timeWorker Type: Employee To provide leadership, direction and coordination of operational activities within the team. Ensuring Claims Management Information and Analysis of the team to key stakeholders and to review claims procedures to ensure legal compliance and reduce risk and manage a team of MI Officers.

Primary Responsibilities

• Support the implementation of the team strategy to enable delivery of overall business targets
• Participate in all relevant meetings in order to share and develop strategy, knowledge and best practice
• Provide recommendations on business improvement plans/strategies
• Lead projects related to business improvement.
• Create, maintain and audit claims procedures to ensure they meet legal compliance regulations
• Research and report on topics likely to impact on profitability e.g. fraud and new diseases to assist in the profitable and efficient running of the Claims function
• Continually monitor claims data, identify underlying trends and continuous improvement opportunities to provide analytical support to the Claims department
• Ensure compliance with QBE policies, procedures and relevant legislations
• Regularly communicate to stakeholders to ensure that service meets their requirements
• Maintain effective relationships with senior leadership team/ stakeholders
• To produce accurate concise and timely report to aid decision making
• Represent claims on project teams to ensure that claims implications are considered
• Act as a focal point within claims for data management and information to provide advice and claims expertise
• Support the claims reporting function by analyzing claims information and providing reports that enable supporting and challenging of internal and external claims handling performance and financial controls
• Develop statistical controls so that risks are reduced
• Carry out monitoring and quality assurance checks
• Assisting MI Officers with complex requests and escalations
• Communicate claims activity and answer queries to assist in the profitable and efficient running of Claims
• Analyze and interpret requests for information from various sources to define user requirements and provide effective reports
• Resolve stakeholder service issues ensuring their prompt and timely resolution to meet our service standards
• Prepare and develop technical action plans to ensure consistent performance and focused technical development of all team members
• May organize and facilitate regular staff meetings to discuss process updates
• Lead and Manage the day to day influx work of the Claims officers, directing, monitoring, controlling and authorization of the handling of reports within the control of the team.
• Assist Team Leader in supervising the team and identifying training needs to ensure that the overall output and quality of the service provided by the team is within specified levels
• Assist in providing coaching/ feedback and in managing workload of the team ensuring that tasks are prioritized

Required Education

• Bachelor's Degree or equivalent combination of education and work experience

Required Experience

• At least 5 years' relevant experience in Power BI, SAS Base, SAS EG, SQL, Tableau
• Experience managing a team

Preferred Competencies/Skills

• Advanced MS Excel and MS Access knowledge
• Advanced SQL coding skills and experience of working with Data Marts and Cubes
• Report Builder 3 knowledge
• Analytical Skills
• Strong organization, negotiation and listening skills
• Advanced mathematical skills.
• Presentation skills
• Keen to details
• Team Management Skills
• Excellent Interpersonal skill including conflict resolution
• Customer service skills
• Excellent verbal and written communication skills (English)
• Stakeholder Management skills

Preferred Knowledge

• Understanding of underlying causes of exposure and claims trend in relevant field
• Knowledge of project management tools and techniques is desirable
• Broad knowledge of insurance customs, practices and procedures
• Good knowledge of claims processes and relevant legislations
• Good understanding of insurance with specific reference to the relevant class of business is desired

QBE Cultural DNA

• Everything we do at QBE is underpinned by our DNA (which interlinks seven cultural elements) – because we know it's not just what we do that matters, it's how we do it that makes the difference. We expect all employees to role model and inspire the right behaviours that link to our cultural elements:
• We are customer-focused
• We are technical experts
• We are inclusive
• We are fast-paced
• We are courageous
• We are accountable
• We are a team
• All employees are expected to adhere to QBE’s Code of Ethics and Conduct and apply sound risk management practices

US Only - Disclaimer

• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.

Global Disclaimer

• The duties listed in this job description do not limit the assignment of work. They are not to be construed as a complete list of the duties normally to be performed in the position or those occasionally assigned outside an employee’s normal duties. Our Group Code of Ethics and Conduct addresses the responsibilities we all have at QBE to our company, to each other and to our customers, suppliers, communities and governments. It provides clear guidance to help us to make good judgement calls.

Skills

Analytical Thinking, Business Intelligence Applications, Business Management, Communication, Critical Thinking, Customer Service, Data Analysis, Intentional collaboration, Managing performance, Quality Management, Reporting and Analysis, Risk Management, Stakeholder Management, Team Management, Warehousing Operations

Equal Employment Opportunity

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.