Beneficiary Help Desk Specialist

World Vision; Libmanan; On-site; PHP 223,000 - 424,000; Full time

Job summary

World Vision is seeking an Assistant Officer – Help Desk to ensure respectful engagement with beneficiaries during the General Food Assistance distribution process. You will record complaints, provide accurate information, and coordinate with field teams to resolve issues while upholding accountability and safeguarding standards.

The role involves community awareness, case documentation, and reporting to enhance service quality and trust in World Vision’s assistance delivery across the country.

Qualifications

• Bachelor’s degree required.
• Willing and able to travel within the country.
• Some project locations may be remote; staff may need to live in the location for short periods.
• Committed to World Vision Ethos, Mission, Vision, and Core Values.
• Cross-cultural sensitivity, flexible worldview, emotional maturity, and physical stamina.

Responsibilities

• Complaints received in a positive way and recorded at the Help Desk.
• Sensitize beneficiaries about Help Desk objectives and help record all complaints.
• Participate in meetings with community leaders, RFSC, volunteers, and outlet staff.
• Organize FGDs and other assessments as directed by the line supervisor.
• Aggregate and analyze data to support monthly, quarterly, and annual reports.
• Prepare and submit scheduled reports in a timely manner.
• Build rapport with beneficiaries so they feel comfortable raising complaints.
• Promote World Vision’s Core Values in work and relationships.
• Ensure coordination among coworkers, partners and stakeholders.
• Support sectors in performing relevant activities as required.

Education

Bachelor’s Degree in any subject

Job description

World Vision is seeking an Assistant Officer – Help Desk to ensure respectful engagement with beneficiaries during the General Food Assistance distribution process. You will record complaints, provide accurate information, and coordinate with field teams to resolve issues while upholding accountability and safeguarding standards.

The role involves community awareness, case documentation, and reporting to enhance service quality and trust in World Vision’s assistance delivery across the country.