Key Responsibilities
- Beverage Preparation: Prepare and serve various hot and cold beverages, including espresso drinks, teas, smoothies, and other specialty drinks, following established recipes and techniques.
- Equipment Operation: Safely and efficiently operate coffee machines, grinders, blenders, and other beverage-making equipment.
- Customer Service: Greet customers, take their orders, answer questions about the menu, offer recommendations, and build positive customer relationships.
- Point-of-Sale (POS) Operations: Handle cash and credit card transactions accurately using a point-of-sale system.
- Cleaning and Maintenance: Clean and sanitize work areas, counters, equipment, and other tools to maintain a safe and healthy environment.
- Inventory and Stocking: Monitor and restock supplies such as coffee beans, milk, syrups, cups, and pastries.
- Food Handling: Prepare and serve food items, such as pastries, sandwiches, and other snacks offered at the establishment.
- Team Collaboration: Work effectively with other team members, including baristas and managers, to ensure smooth operations.
Essential Skills and Qualities
- Customer Service: A friendly and welcoming attitude and the ability to create a positive customer experience.
- Communication: Strong verbal communication skills to interact with customers and explain menu items.
- Multi-tasking: The ability to handle multiple tasks simultaneously in a fast-paced environment.
- Attention to Detail: To accurately prepare drinks according to customer preferences and company standards.
- Teamwork: The capacity to collaborate effectively with colleagues.
- Product Knowledge: Familiarity with coffee beans, brewing methods, and drink recipes is a plus.