Banking Reconciliation Office (AU Retail, Hybrid)

ConnectOS; Mandaluyong; Hybrid; PHP 480,000 - 720,000; Full time

Benefits offered by this job

Hybrid

Equipment Provided

HMO Day 1

Financial Assistance

13th Month Pay

Company Events

Work-Life Balance

Career Growth

Job summary

ConnectOS in the Philippines is seeking a Banking Operations Officer to support day-to-day banking operations across multiple entities and platforms. The role handles transaction processing, receipts allocation, reconciliations, payments, store banking support, and stakeholder assistance to ensure accuracy and timely processing.

You will collaborate with Accounts Receivable, Accounts Payable, Finance, Stores and banking partners, supporting audits and month-end close while maintaining compliant

Responsibilities

• Download and process daily bank statements, transaction files and banking reports.
• Process customer receipts and banking transactions across multiple finance systems.
• Perform daily and month-end bank reconciliations.
• Support month-end banking close activities and audit requests.

Tools

BlackLine

Job description

Schedule: 6AM - 3PM Manila Time

Position Purpose

The Banking Operations Officer is responsible for supporting the day-to-day banking operations of the business across multiple entities, banking platforms and finance systems. The role performs banking transaction processing, customer receipt allocation, reconciliations, payment processing, store banking support and stakeholder assistance to ensure banking activities are completed accurately, efficiently and within required timeframes. Working as part of a shared services Banking team, the role collaborates closely with Accounts Receivable, Accounts Payable, Finance, Stores and banking partners to support efficient banking operations and maintain accurate financial records.

Key Responsibilities

1. Daily Banking Operations

• Download and process daily bank statements, transaction files and banking reports.
• Prepare banking data for downstream processing and reconciliation activities.
• Ensure all required banking files are received, saved and processed within agreed timeframes.
• Identify missing, incomplete or incorrect banking information and elevate where required.
• Maintain organised electronic banking records and supporting documentation.

2. Customer Receipts & Transaction Processing

• Process customer receipts and banking transactions across multiple finance systems.
• Allocate receipts to the correct customer accounts.
• Investigate unidentified, duplicated or incorrectly referenced payments.
• Assist with resolving transaction posting issues and exceptions.
• Liaise with Accounts Receivable to support payment allocation and customer account queries.

3. Reconciliations

• Perform daily and month-end bank reconciliations.
• Complete store, merchant, intercompany and related reconciliations.
• Investigate and resolve reconciling items and unmatched transactions.
• Maintain accurate reconciliation records and supporting documentation.
• Upload and manage reconciliations within BlackLine or other reconciliation tools where applicable.
• Monitor and follow up outstanding reconciliation items to ensure timely resolution.

4. Payments, Refunds & Direct Debit Processing

• Process approved supplier payments, customer refunds and direct debit files.
• Submit payment files through approved banking platforms.
• Monitor payment processing timelines and banking cut-off requirements.
• Investigate rejected, failed or returned transactions.
• Maintain supporting documentation and audit evidence for all processed transactions.

5. Store Banking & Merchant Support

• Reconcile store banking activity across multiple payment channels.
• Monitor and manage store banking reports and related correspondence.
• Assist with merchant settlement enquiries and banking discrepancies.
• Liaise with stores to resolve banking and reconciliation issues.
• Support EFTPOS, merchant facility and store banking administration activities as required.

6. Banking Exception Management

• Investigate disputed, rejected or unusual banking transactions.
• Liaise with banks and internal stakeholders to resolve banking issues.
• Track and follow up outstanding exceptions through to resolution.
• Maintain appropriate records supporting investigations and outcomes.
• Escalate complex or unresolved issues to management.

7. Stakeholder Support

• Monitor and manage Banking shared mailboxes.
• Respond to enquiries from Stores, Accounts Receivable, Accounts Payable and Finance teams.
• Provide timely and professional customer service to internal stakeholders.
• Assist business users with banking-related enquiries and operational issues.
• Escalate matters requiring additional review or approval.

8. Month-End, Audit & Compliance Support

• Support month-end banking close activities.
• Complete required reconciliation and reporting tasks within agreed deadlines.
• Prepare supporting documentation for audit and compliance reviews.
• Respond to requests for banking transactions, reconciliations and supporting evidence.
• Ensure all activities are completed in accordance with company policies and procedures.

Join the awesome team and enjoy these benefits & perks:

• Hybrid
• Equipment Provided
• HMO Day 1
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities.

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Our client is a growing international company that works with businesses across global markets. They value quality, collaboration, and long-term partnerships, while providing their team with opportunities to grow and develop their careers.

This is an opportunity to join a supportive and professional team, work with international clients, and build your experience in a global environment.

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.