Bank Teller: WOW Customer Service & Cross-Sell

Bank of the Philippine Islands (BPI); Cebu City; On-site; PHP 167,000 - 279,000; Full time

Job summary

Bank of the Philippine Islands (BPI) in Cebu City seeks a Bank Teller to deliver competent, caring, fast and accurate service to clients' banking needs in line with the bank's service excellence objectives.

The role includes handling over-the-counter transactions, assisting with document processing, cross-selling to existing clients, and ensuring a WOW customer experience. Fresh graduates are welcome to apply and strong communication is valued.

Qualifications

• Bachelor's Degree in any field, preferably business-related
• Fresh graduates are welcome to apply
• Experience in customer service is an advantage
• Good communication skills and interpersonal skills
• High level of initiative and innovation
• Ability to work well with people from various socio-economic classes

Responsibilities

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
• Reviewing all check transactions and verifying authenticity of all notes received
• Cross-selling to existing clients of the branch
• Referring transacting clients who have queries or are interested in other bank products
• Continuously providing a WOW Customer Experience to all transacting clients
• Performing other functions that may be assigned from time to time

Skills

Customer service

Communication skills

Interpersonal skills

Initiative

Education

Bachelor's degree

Job description

Bank of the Philippine Islands (BPI) in Cebu City seeks a Bank Teller to deliver competent, caring, fast and accurate service to clients' banking needs in line with the bank's service excellence objectives.

The role includes handling over-the-counter transactions, assisting with document processing, cross-selling to existing clients, and ensuring a WOW customer experience. Fresh graduates are welcome to apply and strong communication is valued.