Bank Teller (San Juan)

Bank of the Philippine Islands (BPI); San Juan; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading bank is seeking a Customer Service Associate to provide exceptional service to clients. This role includes processing transactions, cross-selling bank products, and delivering a positive customer experience. Ideal candidates should have a Bachelor’s degree and strong communication skills.

Qualifications

• Bachelor's Degree required, preferably in business-related field.
• No work experience required; customer service experience is a plus.
• Ability to work well with diverse clients.

Responsibilities

• Process over-the-counter transactions including deposits and withdrawals.
• Cross-sell to existing clients and assist with product inquiries.
• Verify authenticity of check transactions.

Skills

Good communication skills

Interpersonal skills

Initiative

Innovation

Education

Bachelor's Degree in any field

Job description

The Customer Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence. Their responsibilities include:

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
• Reviewing all check transactions and verifying authenticity of all notes received
• Cross-selling to existing clients of the branch
• Referring transacting clients who have queries or are interested in other bank products
• Continuously providing a WOW Customer Experience to all transacting clients
• Performing other functions that may be assigned from time to time

Requirements:

• Bachelor's Degree in any field, preferably business-related
• No work experience required but experience in customer service is an advantage
• Good communication skills and interpersonal skills
• High level of initiative and innovation
• Ability to work well with people from various socio-economic classes
• Willing to be assigned and rotated to any branch within the area