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BANK TELLER (SAN JUAN)

Bank of the Philippine Islands (BPI)

Manila

On-site

PHP 100,000 - 400,000

Full time

7 days ago
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Job summary

A leading bank in the Philippines seeks a Customer Service Associate to provide exceptional service to clients. This role involves processing transactions, assisting with bank document management, and promoting bank products. Ideal candidates possess a Bachelor's Degree, strong communication skills, and a commitment to delivering a WOW Customer Experience.

Qualifications

  • Bachelor's Degree in any field, preferably business-related.
  • No work experience needed but customer service experience is a plus.
  • Ability to work well with diverse socio-economic classes.

Responsibilities

  • Processing over-the-counter transactions like deposits and payments.
  • Assisting with activities such as scanning and filing bank documents.
  • Cross-selling bank products to existing clients.

Skills

Good communication skills
Interpersonal skills
High level of initiative
Innovation

Education

Bachelor's Degree

Job description

Responsibilities

The Customer Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence. Their responsibilities include:

  • Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
  • Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
  • Reviewing all check transactions and verifying authenticity of all notes received
  • Cross-selling to existing clients of the branch
  • Referring transacting clients who have queries or are interested in other bank products
  • Continuously providing a WOW Customer Experience to all transacting clients
  • Performing other functions that may be assigned from time to time

Requirements

  • Bachelor's Degree in any field, preferably business-related
  • No work experience required but experience in customer service is an advantage
  • Good communication skills and interpersonal skills
  • High level of initiative and innovation
  • Ability to work well with people from various socio-economic classes
  • Willing to be assigned and rotated to any branch within the area
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