BANK TELLER (PASIG/ORTIGAS)

Bank of the Philippine Islands; Pasig; On-site; PHP 180,000 - 240,000; Full time

Job summary

Bank of the Philippine Islands in Pasig is seeking a Customer Service Associate to provide competent, caring, fast and accurate service for clients' banking needs. You will handle over-the-counter transactions, support branch operations, and assist with documents as required.

No work experience is required, but customer service experience is an advantage; strong communication and interpersonal skills, plus willingness to rotate within Pasig/Ortigas, are expected.

Qualifications

• Bachelor's Degree in any field, preferably business-related
• No work experience required but experience in customer service is an advantage
• Good communication and interpersonal skills
• High initiative and ability to work with people from various socio-economic classes

Responsibilities

• Process over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assist UNIPRO for activities like scanning, filing signature cards and bank documents
• Review check transactions and verify authenticity of notes received
• Cross-sell to existing clients of the branch
• Refer clients who have queries or are interested in other bank products
• Provide WOW Customer Experience to all transacting clients
• Perform other functions as assigned

Skills

Communication skills

Interpersonal skills

Initiative

Education

Bachelor's degree

Job description

The Customer Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence. Their responsibilities include:

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions

• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents

• Reviewing all check transactions and verifying authenticity of all notes received

• Cross-selling to existing clients of the branch

• Referring transacting clients who have queries or are interested in other bank products

• Continuously providing a WOW Customer Experience to all transacting clients

• Performing other functions that may be assigned from time to time

Requirements:

• Bachelor's Degree in any field, preferably business-related

• No work experience required but experience in customer service is an advantage

• Good communication skills and interpersonal skills

• High level of initiative and innovation

• Ability to work well with people from various socio-economic classes

• Willing to be assigned and rotated to any branch strictly within Pasig/Ortigas