BANK TELLER (PAMPANGA SOUTH)

Bank of the Philippine Islands (BPI); Guagua; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading financial institution in the Philippines seeks a Customer Sales and Service Associate (CSSA) to provide excellent service to clients. Responsibilities include processing transactions, cross-selling products, and assisting with various tasks. Ideal candidates hold a Bachelor's Degree and possess strong communication skills. No prior experience is required, though experience in customer service is a plus. This is a great opportunity to start a career in banking.

Qualifications

• Good communication and interpersonal skills are essential for customer relations.
• High level of initiative and innovation are required.
• Willingness to work at various branches as needed.

Responsibilities

• Process over-the-counter transactions including deposits, withdrawals, and payments.
• Assist with UNIPRO activities like scanning and filing.
• Cross-sell banking products to existing clients.

Skills

Good communication skills

Interpersonal skills

High initiative

Ability to work with various socio-economic classes

Education

Bachelor's Degree in any field

Job description

Overview

The Customer Sales and Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence.

Responsibilities

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
• Reviewing all check transactions and verifying authenticity of all notes received
• Cross-selling to existing clients of the branch
• Referring transacting clients who have queries or are interested in other bank products
• Continuously providing a WOW Customer Experience to all transacting clients
• Performing other functions that may be assigned from time to time

Qualifications

• Bachelor's Degree in any field, preferably business-related
• No work experience required but experience in customer service is an advantage
• Good communication skills and interpersonal skills
• High level of initiative and innovation
• Ability to work well with people from various socio-economic classes
• Willing to be assigned and rotated to any branch within the area