Bank Teller (Makati)

Bank of the Philippine Islands (BPI); Makati; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading banking institution in the Philippines is seeking a Customer Service Associate to provide fast and accurate banking services. Responsibilities include processing transactions, assisting clients, and delivering an exceptional customer experience. Ideal candidates have a Bachelor's degree and strong communication skills. Previous customer service experience is a plus. This position may require rotation to different branches in Metro Manila.

Qualifications

• Bachelor's Degree in any field, preferably business-related.
• No work experience required but experience in customer service is an advantage.
• Willing to be assigned and rotated to any branch.

Responsibilities

• Process over-the-counter transactions like deposits and withdrawals.
• Cross-sell bank products to existing clients.
• Provide excellent customer service.

Skills

Good communication skills

Interpersonal skills

Initiative

Ability to work well with people

Education

Bachelor's Degree in any field

Job description

The Customer Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence. Their responsibilities include:

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
• Reviewing all check transactions and verifying authenticity of all notes received
• Cross-selling to existing clients of the branch
• Referring transacting clients who have queries or are interested in other bank products
• Continuously providing a WOW Customer Experience to all transacting clients
• Performing other functions that may be assigned from time to time

Requirements:

• Bachelor's Degree in any field, preferably business-related
• No work experience required but experience in customer service is an advantage
• Good communication skills and interpersonal skills
• High level of initiative and innovation
• Ability to work well with people from various socio-economic classes
• Willing to be assigned and rotated to any branch within the area