BANK TELLER (LAGUNA)

Bank of the Philippine Islands (BPI); Calamba; On-site; PHP 100,000 - 400,000; Full time

Job summary

A major Philippine bank is seeking a Customer Sales and Service Associate to provide fast and accurate service to clients. The role involves processing transactions, assisting with documentation, and cross-selling banking products. A Bachelor's degree is required, and while no experience is necessary, customer service experience is a plus. Candidates should possess excellent communication and interpersonal skills.

Qualifications

• No work experience required; experience in customer service is an advantage.
• Ability to work well with diverse socio-economic classes.
• Willingness to be assigned to any branch.

Responsibilities

• Process over-the-counter transactions like deposits and withdrawals.
• Assist with bank activities such as scanning and filing documents.
• Cross-sell to existing clients and provide excellent customer service.

Skills

Good communication skills

Interpersonal skills

Initiative and innovation

Education

Bachelor's Degree in any field

Job description

Overview

The Customer Sales and Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence.

Responsibilities

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
• Reviewing all check transactions and verifying authenticity of all notes received
• Cross-selling to existing clients of the branch
• Referring transacting clients who have queries or are interested in other bank products
• Continuously providing a WOW Customer Experience to all transacting clients
• Performing other functions that may be assigned from time to time

Qualifications

• Bachelor's Degree in any field, preferably business-related
• No work experience required but experience in customer service is an advantage
• Good communication skills and interpersonal skills
• High level of initiative and innovation
• Ability to work well with people from various socio-economic classes
• Willing to be assigned and rotated to any branch within the area