BANK TELLER (ILOCOS)

Bank of the Philippine Islands (BPI); Batac; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading financial institution in the Philippines is seeking a Customer Sales and Service Associate to provide excellent service to clients. Responsibilities include processing transactions, cross-selling services, and ensuring customer satisfaction. Candidates should have a Bachelor's Degree and good communication skills. Previous customer service experience is advantageous. This role may require rotation to various branches within the area.

Qualifications

• No work experience required but experience in customer service is an advantage.

Responsibilities

• Processing over-the-counter transactions such as cash and check deposits.
• Cross-selling to existing clients of the branch.
• Continuously providing a WOW Customer Experience to all transacting clients.

Skills

Good communication skills

Interpersonal skills

High level of initiative

Ability to work well with people from various socio-economic classes

Education

Bachelor's Degree in any field, preferably business-related

Job description

Overview

The Customer Sales and Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence.

Responsibilities

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
• Reviewing all check transactions and verifying authenticity of all notes received
• Cross-selling to existing clients of the branch
• Referring transacting clients who have queries or are interested in other bank products
• Continuously providing a WOW Customer Experience to all transacting clients
• Performing other functions that may be assigned from time to time

Qualifications

• Bachelor's Degree in any field, preferably business-related
• No work experience required but experience in customer service is an advantage
• Good communication skills and interpersonal skills
• High level of initiative and innovation
• Ability to work well with people from various socio-economic classes
• Willing to be assigned and rotated to any branch within the area