Bank Teller (Bicol)

Bank of the Philippine Islands; Bicol Region; On-site; PHP 100,000 - 400,000; Full time

Job summary

A leading bank in the Philippines is seeking a Customer Service Associate to deliver exceptional service and assist clients with banking transactions. Ideal candidates should have a Bachelor's degree, good communication skills, and a readiness to engage with diverse clients. This role offers opportunities for personal growth in a dynamic banking environment.

Qualifications

• Bachelor's Degree in any field, preferably business-related.
• No work experience required but customer service experience is an advantage.
• Good communication skills and interpersonal skills.

Responsibilities

• Processing over-the-counter transactions like cash and check deposits.
• Cross-selling to existing clients and assisting with bank documents.
• Providing a WOW Customer Experience to all clients.

Skills

Communication skills

Interpersonal skills

Initiative

Innovation

Education

Bachelor's Degree in any field

Job description

The Customer Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence. Their responsibilities include:

• Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions

• Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents

• Reviewing all check transactions and verifying authenticity of all notes received

• Cross-selling to existing clients of the branch

• Referring transacting clients who have queries or are interested in other bank products

• Continuously providing a WOW Customer Experience to all transacting clients

• Performing other functions that may be assigned from time to time

Requirements:

• Bachelor's Degree in any field, preferably business-related

• No work experience required but experience in customer service is an advantage

• Good communication skills and interpersonal skills

• High level of initiative and innovation

• Ability to work well with people from various socio-economic classes

• Willing to be assigned and rotated to any branch within the area