BANK TELLER

Bank of the Philippine Islands (BPI); Tarlac City; On-site; PHP 201,000 - 335,000; Full time

Job summary

Bank of the Philippine Islands is seeking a Customer Sales and Service Associate (CSSA) to handle both financial and non-financial customer transactions, including deposits, withdrawals, check payments, bills payments, fund transfers, and account opening, while offering and cross-selling bank products and services.

You will perform transaction processing, maintain cash and documents, conduct KYC, ensure security, and support branch operations; duties include end-of-day balancing, updating

Responsibilities

• Transaction Processing: over-the-counter cash and check deposits, withdrawals, bill payments, and transfers.
• Auxiliary transactions: Forex, manager’s checks, remittance, debit card and checkbook requests, and more.
• Maintain cash supplies, end-of-day balancing, and safeguard accountable forms.
• Open accounts and ensure only one RM record per customer.
• Conduct KYC and explain terms to customers; update and file documents.
• Maintain security, safeguard data, and assist customers with digital channels.

Job description

Group Company: BANK OF THE PHILIPPINE ISLANDS

Designation: CUSTOMER SALES AND SERVICE ASSOCIATE

Position description: The Customer Sales and Service Associate (CSSA) handles both financial and non-financial customer transactions, such as: deposits, withdrawals, check payments, bills payments, fund transfers, account opening, file maintenance and other auxiliary services. The CSSA is also tasked to offer and cross-sell bank products and services to customers.

Primary Responsibilities:

• 1. Transaction Processing – Provides fast and accurate delivery of banking transactionsand services1.1. Processes over-the-counter transactions, such as: cash and check deposits,withdrawals, encashment/check payments, bills payments and miscellaneous/sundrytransactions1.2. Processes auxiliary transactions such as but not limited to: foreign exchange, sale ofmanager’s check and demand draft, remittance, bills purchase, debit card andcheckbook requests, bank certification and bank statement requests, check-freeenrollment, stop payment order, etc1.3. Maintains working supply of cash within the prescribed limit and accountable forms1.4. Performs end-of-day balancing of own transactions including issued accountable forms1.5. Processes opening of accounts and ensures only one customer RM record is used1.6. Conducts KYC (Know Your Customer); Explains clearly the terms and conditions tocustomers1.7. Ensures all KYC and transaction documents are complete, scanned and properly safekept/ filed; Scans signature cards, transaction documents, etc. and prepares KYCdocuments for sending to scanning center1.8. Proactively asks clients to update their customer contact information and/or bankrecords, as applicable1.9. Handles request for amendments/updating of customer's bank records1.10. Secures proper approval for transactions beyond authority limit1.11. Conducts enhanced due diligence (EDD) on customer transactions, as applicable2. Operations, Control and Risk Management - Maintains an acceptable level of branchoperations consistent with internal policies, procedures, standards and regulatoryrequirements2.1. Conducts end-of-day balancing of cash and immediately reports any discrepancy2.2. Performs assigned custodianship functions; Acts as secondary/alternate custodian ofcash and other accountable items, as designated2.3. Safeguards own passwords and assigned keys at all times2.4. Informs clients of their returned checks and asks for disposition2.5. Prepares warning, collection and closing letters to clients with improperly handledaccounts2.6. Prepares outgoing mail/pouch for dispatch2.7. Processes payment of branch expenses2.8. Ensures upkeep of workstation and branch premises2.9. Adheres to security, safety and health protocols (e.g. social distancing, etc.)2.10. Acts as contingent C-signor in the system, upon approval of the Area Business Director (applicable to CSSA with at least a job level B)3. Customer Service and Sales - Ensures consistent and timely delivery of services tocustomers; Supports the branch in attaining sales and revenue targets3.1. Attends promptly to customer transactions, inquiries and requests, and providescustomer feedback3.2. Performs cross-selling to a defined list of Personal Banking customers and leads fromCustomer Relationship Marketing (CRM) programs3.3. Conducts call-outs and engages walk-in customers3.4. Encodes in all available reporting tools to document the results of client conversations3.5. On-boards clients to and promotes usage of digital channels4. Performs other functions that may be assigned from time to time