Bank Operations Associate - BOG

EastWest Bank; Taguig; On-site; PHP 100,000 - 400,000; Full time

Job summary

Join a leading banking institution as a Branch Operations Associate in Taguig. You will play a vital role in ensuring the accuracy of cash balances and transaction documents, aiding in the smooth operation of the branch. Ideal candidates are detail-oriented professionals with banking experience, ready to contribute to a dynamic team.

Benefits

Career development and training opportunities

Competitive salary package and benefits

Performance-based incentives

Opportunity to work with industry experts

Defined career progression paths

Qualifications

• Experience in bank operations is required.
• Strong communication skills are essential.
• Detail-oriented mindset needed for accuracy and consistency.

Responsibilities

• Check cash balances and ensure accuracy of transaction documents.
• Email mis-posted transactions for correction.
• Perform filing protocols for transaction documents.

Skills

Attention to detail

Communication

Team collaboration

Education

College Graduate in business-related course

Job description

Taguig, Metro Manila, Philippines Bank Operations Group

About the job Bank Operations Associate - BOG

About the Job

• Location: BGC Taguig
• Corporate Title: Branch Operations Associate
• Work Arrangement: Onsite

Our Branches/Stores are looking for an experienced professional to join us in BGC Taguig as a Branch Operations Associate.

In this role of Branch Operations Associate at EastWest, being careful and detail-oriented is key. You'll be in charge of carefully checking cash balances and going over transaction papers to make sure our financial dealings are spot-on and trustworthy. Your sharp eye for detail helps keep our operations running smoothly and reliably.

Whether you're just starting out, or already a seasoned professional, EastWest can help you unleash your potential, and bridge the gap between dream to success.

At EastWest, we empower our employees to drive their careers and are committed to provide the runway for them to grow. We value teamwork and individual initiative. Join us and be part of a highly engaged team, and a workplace that promotes development and goal attainment.

Over 29 years, EastWest has emerged as one of the most consumer-focused universal banks in the Philippines. EastWest is committed to continuously invest in people and in process, product, and service enhancements, and embrace new ideas to enhance the EastWest experience.

What the role will entail

• Compares system-generated reports with actual cash balance reports of assigned stores, ensuring accuracy and consistency.
• Conducts thorough checks of the actual count of the stores transaction documents against system count per generated reports.
• Performs vouching of transaction machine validation against transaction details, ensuring all transactions are accurate and valid.
• Emails mis-posted, transactions, and other exception items to the Stores and AOO for proper disposition, ensuring effective communication and prompt correction of discrepancies.
• Executes proper filing protocols for all transaction documents, maintaining an organized and accessible filing system.
• Submits exceptions noted within the prescribed Turn Around Time (TAT) to Service Managers and AOO per Store, ensuring timely communication and action for exceptions.
• Coordinates and submits outstanding monthly exceptions noted per Cluster to the Branch Support Department for aging/rating and dissemination to designated RBG Heads.
• Diligently counterchecks regularized transaction documents against exceptions noted and files accordingly.
• Manages and handles the outward clearing of checks in CICs, ensuring accurate and secure handling of checks for clearing processes.

What were looking for

• Must be a College Graduate, preferably in a business-related course.
• Prior experience in bank operations is required.
• Must possess strong communication skills to effectively convey information and discrepancies.
• Should be a team player, capable of working collaboratively with various departments.
• A willingness to learn new bank processes and procedures is essential.
• Must be attentive to details, ensuring accuracy and consistency in all transactions and documents handled.

What you can expect from joining our team

• Career development and training opportunities
• Competitive salary package and benefits
• Performance-based incentives and recognition programs to reward high-performing individuals.
• Opportunity to work with industry experts and be mentored by them.
• Defined career progression paths to guide you in your professional growth.