Baking Coach & Customer Experience Champion

Sucree Coco and Love, Inc.; Pasig; On-site; PHP 201,000 - 279,000; Full time

Job summary

Sucree Coco and Love, Inc. / IDIM DIY Bakery is an international DIY bakery that delivers baking experiences and quality service for aspiring bakers and pastry enthusiasts. The company originated in Taiwan and expanded to the Philippines in 2019.

We are hiring a Baking Coach / Service Crew to guide clients through baking sessions, answer questions about tools and ingredients, and ensure a positive shopping and baking experience at our branches in Manila.

Qualifications

• College graduate or currently pursuing related Hospitality/F&B studies.
• 1-2 years baking or customer service experience in food industry.
• Ability to multitask and follow bakers' instructions.
• Excellent customer service and communication skills.
• Willing to work 6 days a week with shifting morning/mid/night shifts.
• Opportunity for promotion to full-time employment.

Responsibilities

• Ensure clients are given all their needs during their baking session.
• Provide accurate information about baking tools, ingredients and procedures to ensure client satisfaction.
• Register sales on a POS/cash register, itemizing and totaling customers' purchases.
• Provide a positive customer experience with fair, friendly, and courteous service.
• Provide solutions and feedback if problems occur during the baking session.
• Provide baking tips to clients.
• Assist customer questions and needs about the product.
• Demonstrate and explain merchandise, selecting and suggesting options suitable for customers' needs and preferences.
• Display, refill, and organize products in store for customers to locate easily.
• Maintain cleanliness and organization of utensils and ingredients.

Skills

Customer service

Multitasking

Communication

Baking knowledge

Education

Related Hospitality/F&B studies

Tools

POS system

Job description

Sucree Coco and Love, Inc. / IDIM DIY Bakery is an international DIY bakery that delivers baking experiences and quality service for aspiring bakers and pastry enthusiasts. The company originated in Taiwan and expanded to the Philippines in 2019.

We are hiring a Baking Coach / Service Crew to guide clients through baking sessions, answer questions about tools and ingredients, and ensure a positive shopping and baking experience at our branches in Manila.