Bacolod - Customer Service Representative (Open)

Ubiquity; Bacolod; On-site; PHP 1,163,000 - 1,746,000; Full time

Job summary

A customer service-focused company in Bacolod is looking for a Customer Service Representative to deliver exceptional service and support. The ideal candidate will excel in communication, problem-solving, and adaptability. This position offers a supportive environment for personal and professional growth, valuing contributions and fostering a people-first culture.

Benefits

Career development programs

People-first culture

Dynamic work environment

Qualifications

• Ability to handle customer inquiries effectively and professionally.
• Skilled in building meaningful connections with customers.
• Ability to thrive under pressure while maintaining professionalism.

Responsibilities

• Provide accurate, efficient customer solutions via various channels.
• Troubleshoot and resolve customer issues using company tools.
• Meet key performance metrics related to customer satisfaction.

Skills

Exceptional communication skills

Problem-solving

Adaptability

Job description

At Ubiquity, we live and breathe our mantra: Head, Heart, Hustle. This isn’t just a philosophy—it’s the foundation of who we are and what we do. As a Customer Service Representative, you’ll embody this mantra every day, delivering exceptional service with expertise, empathy, and a drive to succeed.

What You’ll Do

Head: Use your expertise to provide accurate, efficient, and personalized solutions to our customers

• Handle customer inquiries via phone, email, or chat with professionalism and accuracy
• Troubleshoot issues and provide effective resolutions by leveraging company knowledge and tools
• Continuously learn about our products, services, and processes to enhance the customer experience

Heart: Build meaningful connections with every interaction

• Show genuine care and empathy in addressing customer needs and concerns
• Foster a positive experience by being a brand ambassador for Ubiquity's people-centric culture
• Uphold our commitment to diversity, inclusion, and respect in all communications

Hustle: Demonstrate resilience and a drive to deliver excellence

• Meet or exceed key performance metrics, such as response time, resolution rate, and customer satisfaction scores
• Adapt to challenges with a proactive mindset and a solutions-oriented approach
• Work collaboratively with team members to improve processes and achieve shared goals

What We’re Looking For

• Exceptional communication skills—both verbal and written
• A knack for problem-solving and thinking on your feet
• Ability to work under pressure while maintaining a positive and professional demeanor
• A high level of adaptability to embrace new tools, technologies, and procedures
• Prior customer service experience is a plus but not required—we’ll provide the training you need to succeed!

Why Join Us

• Head: Access to career development programs that help you grow professionally and personally
• Heart: Be part of a people-first culture that values your contributions and supports your aspirations
• Hustle: Thrive in a dynamic, fast-paced environment where your hard work and dedication are celebrated

At Ubiquity, we’re more than a workplace—we’re a community that’s invested in your success. If you’re ready to make an impact and grow with us, apply now and experience how we bring Head, Heart, and Hustle to life every day.

Apply today and start your journey with Ubiquity!

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