Back-Office Reporting Associate

ISTA Solutions; Mandaluyong; On-site; PHP 400,000 - 600,000; Full time

Job summary

A growing outsourcing company in Mandaluyong is seeking an experienced Back-Office CSR to join their team. This role involves providing customer support across various channels and requires at least 6 months of BPO experience, along with advanced MS Excel skills. The company offers competitive salary and benefits, including health insurance and paid time off, while emphasizing work-life balance and career growth.

Benefits

Competitive salary and benefits

Health Insurance with free dependents

Attendance Bonus

Paid time off

Work-life balance

Qualifications

• At least 6 months BPO experience (Back-Office).
• Advanced proficiency in using MS Excel (VLOOKUP, XLOOKUP, SUMIF).
• Willing to work onsite in Makati or Mandaluyong.

Responsibilities

• Gathering timecard reports.
• Providing customer support through various channels.
• Resolving customer inquiries and maintaining records.

Skills

Customer support expertise

Verbal and written English skills

Attention to detail

MS Excel proficiency

Job description

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back-Office CSR to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission.

Account specific roles and responsibilities:

• Gathering timecard reports
• Following up and adjusting daily time-ins
• Setting up timecards and ad hoc reportings

Job Description:

• Provides customer support through different communication channels (phone, email, chat).
• Resolve issues and accommodates customer inquiries to ensure satisfaction with products or services.
• Collaborates with colleagues and different departments to resolve complex issues
• Maintains accurate records on customer interactions, transaction, feedback, etc.

Requirements

• At least 6 months BPO experience (Back-Office)
• Advance proficiency in using MS Excel (VLOOKUP, XLOOKUP, SUMIF)
• Detailed oriented and organized
• Good verbal and written English skills
• Willing to work onsite in Makati or Mandaluyong
• Amenable working night shift

Benefits

What can we offer you?

• Competitive salary and benefits
• Health Insurance with free dependents
• 10%-night differential
• Attendance Bonus
• Paid time off
• Convertible to cash leave credits
• Performance Appraisal
• Work-life balance
• A focus on growing your career path with us
• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership
• We create opportunities for you to learn and grow at any stage of your career
• Continuous learning and innovation
• We foster an all inclusive environment where everyone thrives