Aviation ERP IT Service Desk — Hybrid, Global Impact

NRI ANZ (Philippines)

Pateros

Ibrido

PHP 360.000 - 480.000

Tempo pieno

14 giorni+

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Vantaggi offerti da questo lavoro

International work environment

Hybrid work model

Learning and development opportunities

Descrizione del lavoro

Avia Solutions Group (ASG) Global Services Philippines is seeking an IT Service Desk Agent to support our Sensus Aero ERP platform for aviation MRO clients. You will be the first point of contact, troubleshoot issues, manage service requests, and ensure timely resolution.

You will work from the ASG Global Services Philippines office in BGC, Taguig, on a hybrid schedule and operate on Atlantic Standard Time.

Competenze

2-3 years in Service Desk, Helpdesk, IT Support, or similar customer-facing technical support role.
Strong customer service and communication skills.
Analytical mindset with troubleshooting abilities.
Interest in software applications and ERP systems.
Excellent written and verbal English communication.

Mansioni

Serve as the primary contact for customer inquiries, incidents, and service requests through Jira Service Desk and other channels.
Investigate, analyze, and reproduce reported issues to identify root causes and determine solutions.
Resolve customer requests independently when possible and escalate complex issues when needed.
Manage support tickets from initial reporting through resolution with timely updates.
Support user account administration and basic system configuration.
Participate in testing new features, product enhancements, and bug fixes before release.
Create and maintain knowledge base articles and support records.
Identify recurring issues and opportunities for product or process improvements.