Audio-Visual Service Engineer

DVI Solution; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

A leading AV solutions provider in the Philippines is seeking a skilled Service Engineer to install and maintain AV systems at client locations. The ideal candidate will have a relevant degree and 2+ years of experience in the AV industry, with strong troubleshooting and customer service skills. This role requires collaboration with project teams and clients to ensure high-quality service and client satisfaction.

Qualifications

• 2+ years of experience in AV systems installation or technical support.
• Strong understanding of AV technologies and networking basics.
• Excellent communication and customer service skills.

Responsibilities

• Install, test, and commission AV equipment at client sites.
• Conduct preventive and corrective maintenance.
• Troubleshoot hardware and software issues on-site or remotely.

Skills

AV systems installation

Troubleshooting

Customer service

Problem-solving

Education

Diploma or Bachelor's Degree in Electronics or Electrical Engineering

Tools

Crestron

Extron

AMX

Job description

Company Summary:

Since 2002, DVI Solutions has been a leading provider of audio-visual setups to help our clients communicate and collaborate better--whether it's with colleagues across the office, or partners on the other side of the world. We have presence across Singapore, Thailand, Shanghai, Hong Kong, Philippines, Vietnam, India, Malaysia and Indonesia. Our satisfied clients include corporations, government agencies, schools, retail stores, hotels and many more.

Position Overview:

We are looking for a skilled and dedicatedService Engineerto join our team in the Philippines. In this role, you will be responsible for the installation, maintenance, troubleshooting, and technical support of AV systems at client sites. You will work closely with project teams and clients to ensure all systems are functioning efficiently and meet the highest quality standards.

Key Responsibilities:

• Perform installation, testing, and commissioning of AV equipment and systems (e.g., projectors, video conferencing systems, audio processors, control systems).
• Conduct regular preventive and corrective maintenance.
• Troubleshoot and resolve hardware and software issues on-site or remotely.
• Provide technical support and training to clients on AV system usage.
• Collaborate with the project and sales teams to understand customer requirements and deliver effective solutions.
• Ensure documentation of service reports, maintenance logs, and client feedback.
• Stay updated on AV technology trends and product knowledge.

Skills and Qualifications:

• Diploma or Bachelor's Degree in Electronics, Electrical Engineering, or a related technical field.
• 2+ years of experience in AV systems installation, servicing, or technical support.
• Strong understanding of AV technologies such as video conferencing, audio systems, control systems (e.g., Crestron, Extron, AMX), and networking basics.
• Good problem-solving skills and attention to detail.
• Excellent communication and customer service skills
• Ability to work independently and travel to client sites when needed.
• Experience with Microsoft Teams, Zoom, or similar platforms is a plus.

DVI Solutions is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status.