AU Mortgage Broker Assistant | WFH | Day Shift

Emapta; Metro Manila; Remote; PHP 400,000 - 600,000; Full time

Job summary

Emapta seeks a Mortgage Broker Assistant committed to providing exceptional support in the mortgage industry. This role involves preparing loan applications, ensuring client communication, and maintaining accurate records in a dynamic, remote work environment. Join a recognized company that values excellence, growth, and employee well-being.

Benefits

Competitive Salary Package

Permanent WFH arrangement

Day shift schedule

HMO coverage

Unlimited upskilling through Emapta Academy courses

Free access to office gyms

Exclusive lifestyle perks

Employee referral incentives

20 annual leaves

Fun engagement activities

Qualifications

• Minimum 2 years of experience in mortgage broking, banking, finance, or related field.
• Australian mortgage experience with understanding of local lending processes.
• Hands-on experience using ApplyOnline.

Responsibilities

• Assist mortgage brokers in preparing and submitting loan applications to lenders.
• Liaise with banks, lenders, and clients to track loan progress and resolve issues.
• Provide exceptional customer service throughout the loan process.

Skills

Attention to detail

Customer service excellence

Communication skills

Multitasking

Time management

Tools

ApplyOnline

Mercury

Podium

Microsoft Office

Job description

Support Smarter Lending Solutions That Change Lives

Advance your global career in finance while staying rooted at home. This international opportunity lets you make your mark in the mortgage industry, expand your professional horizons, and contribute to financial journeys that matter-all without crossing borders. Here, your impact extends far beyond paperwork.

Job Description

As a Mortgage Broker Assistant, you will support mortgage brokers by preparing loan applications, coordinating with lenders, managing client communications, and maintaining accurate records. Your attention to detail and customer service excellence will ensure a smooth and efficient home loan process.

Job Overview

Employment type: Full-time

Shift: Day Shift (Mon - Fri; 7AM - 4PM); Weekends Off

Work setup: Permanent Work-from-Home

Exciting Perks Await!

• Competitive Salary Package
• Permanent WFH arrangement
• Day shift schedule
• Fixed weekends off
• HMO coverage with free dependent upon regularization
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit https://bit.ly/EmaptaTrainingCalendar)
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used at your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Minimum 2 years of experience in mortgage broking, banking, finance, or a related field
• Australian mortgage experience with a strong understanding of local lending processes and compliance standards
• Hands-on experience using ApplyOnline
• Proficient in mortgage software such as Mercury and Podium
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills, with a professional and customer-focused approach
• High attention to detail with the ability to work accurately in a fast-paced environment
• Strong multitasking and time management skills with a proven ability to meet deadlines

Your Daily Tasks

• Assist mortgage brokers in preparing and submitting loan applications to lenders
• Gather and verify client documentation, ensuring completeness and accuracy
• Liaise with banks, lenders, and clients to track loan progress and resolve issues
• Conduct initial research on loan products and assist in structuring loan solutions
• Maintain up-to-date records in CRM systems and ensure regulatory compliance
• Provide exceptional customer service throughout the loan process
• Schedule appointments, manage emails, and handle administrative tasks

About the Client

Where Mortgage Dreams Meet Seamless Support

Our client, The Mortgage Room, is an Australia-based finance company dedicated to helping clients find the perfect home loan solutions with ease and transparency. They partner with leading lenders to provide tailored financing options while prioritizing client education and satisfaction. Their dynamic and client-focused team thrives in a fast-paced, digitally driven environment where every loan tells a story.

Welcome to Emapta Philippines!

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. Apply now and be part of the #EmaptaEra!