Associate, WFM Reporting

Concentrix Philippines; Quezon City; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading global provider of customer experience solutions is seeking a detail-oriented individual in Quezon City. Responsibilities include generating reports, maintaining databases, and collaborating with stakeholders. The ideal candidate will have an Associate's/Bachelor’s degree and be proficient in Microsoft Office. The company offers a premium salary package, performance incentives, and supportive training for career progression.

Benefits

Premium salary package

Performance incentives

Health Maintenance Organization (HMO)

Leave benefits

Insurance coverage

P2P Bus Service/Shuttle service

Qualifications

• Formal trade or technical skill training with six to twelve months of directly related work experience.
• Structured programming skills.
• Ability to multi-task and meet timelines on deliverables.

Responsibilities

• Generate standard reports from internal and client systems.
• Maintain and enhance existing databases and reports.
• Develop and maintain efficient performance reporting processes.

Skills

Proficient with Microsoft Office

Good problem-solving skills

Effective communication skills

Detail-oriented

Education

Associate's/Bachelor’s Degree Preferred

Job description

About Concentrix

Concentrix is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’sbest brands including over 100 Fortune Global 500 clients and over 125 new economy clients.

Your responsibilities

• Generate standard reports from internal and client systems and distribute reports to relevant stakeholders
• Maintain and enhance existing databases, reports, and graphs to meet the reporting customers’ needs
• Add and enhance existing reports and graphs making minor report modifications
• Perform testing of new reports
• Partner with businesses to communicate, and coordinate the retrieval, processing, and distribution of reports
• Develop and maintain efficient performance reporting processes, databases, and structure integrity

Training & development

Concentrix meets your training needs by providing courses that span all levels of expertise and job function – from contact center managers to directors, from programmers and developers to executives. No matter what your design or development expertise is, Concentrix has classes to enhance and grow your knowledge level.

Compensation & benefits

• Premium salary package and allowances
• Performance incentives
• HMO
• Leave benefits
• Insurance coverage
• P2P Bus Service/Shuttle service and more

Career progression

Around the globe, their staff is challenged to be disruptive every single day and that disruption is not only what makes them grow as a team, but also people grow as professionals. They are proud to develop their people from within and see them move up in their careers and the Concentrix organization.

Work-life balance

Concentrix recognize all the stresses present in the world today, mental health and well-being aren’t just important, they’re crucial. They invest in resources to ensure that their people are mentally healthy because they care deeply about them and want to make sure nothing stands in the way of them growing and living their best lives.

Company culture

About you

• Associate's/Bachelor’s Degree Preferred
• Proficient with Microsoft Office
• Formal trade or technical skill training with six to twelve months of directly related work experience
• Good problem-solving skills
• Structured programming skills
• Effective communication skills, both written and verbal
• Ability to multi-task and meet timelines on deliverables
• Detail-oriented

How to apply

To apply for this position, simply click the “Apply” button on this page.

Source/s:

• concentrix.com
• ph.prosple.com
• ph.indeed.com
• youtube.com
• facebook.com