Associate Technical Engineer

Finastra; Manila; On-site; PHP 480,000 - 640,000; Full time

Benefits offered by this job

Unlimited vacation

Hybrid working arrangements

Paid time off for voting

Bereavement leave

Sick leave

Medical insurance

Retirement plans

Volunteer time off

Job summary

Finastra seeks an Associate Technical Engineer to act as the main interface between Finastra clients and the Universal Banking support team. You will handle and resolve raised issues, assist with beta testing, and occasionally visit client sites to assist on premises.

You will leverage your technical background in C/C++, SQL, Java, and C# to diagnose problems, communicate clearly with customers, and contribute to software delivery quality.

Qualifications

• University degree in Computer Science, Mathematics, Business IT or related major.
• Strong knowledge of C/C++, with debugging skills using common tools.
• Experience with SQL, Java, and C# in software development.
• Excellent written and verbal English communication.
• Analytical, detail-oriented with customer-facing focus.
• Ability to work independently and within a team.

Responsibilities

• Respond to customer requests and assist with issue resolution.
• Understand issues technically and replicate scenarios in Finastra environments.
• Perform root-cause analysis and provide solutions or detailed analysis.
• Update clients on progress and ensure timely resolution.
• Participate in client meetings (phone/WebEx) to speed investigations.
• Validate defects and ensure fixes cover described scenarios.
• Write technical specifications and best-practices documentation.
• Raise or escalate issues to Team Leader or Manager when needed.

Skills

C/C++

Debugging

SQL

Java

C#

English communication

Analytical thinking

Customer focus

Education

Bachelor's degree in Computer Science / Mathematics / Business IT

Tools

Visual Studio

Sun/Solaris Studio

Eclipse

Job description

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

Disclaimer

Finastra has signed an agreement to sell its Universal Banking business to Pollen Street Capital, with completion expected end 2026 / early 2027, subject to consultation and customary closing conditions. Upon completion, this role is expected to transition to the standalone Universal Banking business, creating opportunities to support its future growth and success.

What will you contribute?

Reporting to the Technical Support Manager, the Associate Technical Engineer is the key interface between Finastra clients on one side and Universal Banking Customer Support organization on the other side, contributing to the overall delivery of software and services to ensure a world class customer experience. The holder of the role is a product specialist, with technical competencies, responsible for handling and resolving the raised issues in the shortest time possible. The Associate Technical Engineer also uses their technical expertise to assist functional consultants on a as needed basis. At times, this role may be called upon to do testing on beta deliveries or fixes before they are released to customers or be requested to go on site to handle issues on the client’s premises.

Responsibilities & Deliverables

• Respond to customer requests, whether they are reported issues, questions or assistance requests, helping them to be able to utilize the product properly as per their needs
• Understand the reported issue (especially from a technical perspective) and be able to replicate the respective scenario in the Finastra environments
• Perform technical investigation with root cause analysis of the issue reported, providing adequate solutions where feasible and/or detailed analysis to the stakeholder teams
• Update clients on the progress towards issue resolution, including tracking issues sent to other departments and ensuring a timely resolution, focusing on the client’s satisfaction and product quality
• Participate in client (phone) meetings, WebEx sessions, in order to ensure proper communication with the customers and/or to speed up the investigation of the issue reported
• Validate defects thoroughly by ensuring that the described scenarios are fixed
• Build and provide simple scripts with the assistance of senior colleagues when necessary
• Write technical specifications and best practices documentation
• Raise/ escalated issues with the Team Leader and/ or Manager where/ when needed

Required Experience

• University degree in Computer Science, Mathematics, Business IT or related major
• Very good knowledge of C/C++, including debugging skills and some experience with debugging tools on different operating systems (Visual Studio, Sun/ Solaris Studio, Eclipse)
• SQL/ Java/ C#
• Excellent written and verbal communication in English
• Analytical abilities, attention to detail, stability, responsibility as well as customer focus
• Ability to work independently as well as part of a customer facing team

Benefits

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we stand for:

Flexibility: Enjoy unlimited vacation, subject to local regulations and business priorities. Benefit from hybrid working arrangements and inclusive policies such as paid time off for voting, bereavement, and sick leave. Well‑being: Access confidential one‑to‑one support through our Employee Assistance Program, connect with our network of Wellbeing Champions and Gather Groups, and take part in monthly events and initiatives designed to help you thrive—inside and outside of work. Health & Financial Security: Medical, life and disability insurance, retirement plans, lifestyle, and other benefits.* Sustainability: Paid time off for volunteering and donation‑matching opportunities to support causes that matter to you. Inclusion: Get involved in our inclusion communities, such as Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, and Women@Finastra—open to everyone who wants to participate and contribute. Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool. Recognition: Take part in our global recognition program, Finastra Celebrates, and share your voice through regular employee surveys that help shape our culture and ways of working.

• Specific benefits may vary by location.

At Finastra, each individual is unique—bringing their own ideas, perspectives, cultural backgrounds, and experiences. We learn from one another, value what makes us different, and create an environment where everyone feels included, supported, and able to be their authentic selves.

Be unique. Be exceptional. Help us make a difference at Finastra.