Associate Technical Consultant, Enterprise Support - ASEAN

Amazon Operation Services Philippines, Inc.; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Amazon Web Services (AWS) in the Philippines seeks an Associate Technical Account Manager to join our Enterprise Support team. You will work with TAMs to empower customers, help transform operations, and optimize cloud costs.

You’ll collaborate with AWS engineers, service teams and customers to resolve issues, provide enablement sessions, and advocate for customer requirements while growing your cloud expertise.

Qualifications

• Bachelor's degree required.
• Experience with operational parameters and troubleshooting in distributed systems environment.
• 3+ years of technical engineering experience.

Responsibilities

• Partner with TAMs to provide support services and recommendations to customers.
• Collaborate with AWS engineers, service teams, TAMs and customers to handle, resolve and escalate cases.
• Liaise with customers during service disruptions to mitigate business impact.
• Access and learn to use customer account tools to draw insights and address customer asks.
• Compile cloud services operational and cost analyses for periodic reviews.
• Deliver introductory customer technical enablement sessions.
• Champion and advocate for customer requirements within AWS (e.g. feature requests).
• Participate in customer meetings with TAMs and stakeholders.
• Learn on the job to become an AWS expert through certification and training.

Skills

Troubleshooting

Distributed systems

DevOps

Cloud computing

Collaboration

Analytical thinking

Education

Bachelor's degree

Job description

AWS Global Services includes experts from across AWS who help our customers design, build, operate, and secure their cloud environments. Customers innovate with AWS Professional Services, upskill with AWS Training and Certification, optimize with AWS Support and Managed Services, and meet objectives with AWS Security Assurance Services. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You’ll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.

AWS Enterprise Support has a full-time permanent Associate Technical Account Manager (TAM) opportunity available. TAMs are strong advocates for their customers and work closely with them to provide support and advice on how the can leverage the most value from AWS.

You will work with some of the best and brightest, while developing your skills and furthering your career within one of the most innovative and progressive technology companies.

Key job responsibilities

In this role, you’ll get to:

• Partner with Enterprise Support Technical Account managers to provide supporting services and recommendations to customers to help them transform, improve operations and lower costs.
• Collaborate with Amazon Web Service engineers, Service Teams, Technical Account Managers and customers to ensure the appropriate handling, timely resolution and escalation of support cases and customer asks.
• Liaise with customers during service disruptions to understand and assist in mitigating business impact.
• Access and learn how to use customer account tools to draw insights and address customer asks.
• Compile cloud services operational and cost analysis periodic customer reviews.
• Deliver introductory customer technical enablement sessions such as lunch and learns.
• Champion and advocate for customer requirements within AWS (e.g. feature request).
• Participate alongside Technical Account Managers in customer requested meetings.
• Learn on the job to become an expert in AWS by deepening your skills in cloud computing through certification and training.

About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture

AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.

Mentorship & Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

• - Bachelor's degree
• - Experience with operational parameters and troubleshooting for one (1) of the following: compute/storage/networking/CDN/databases/DevOps/big data and analytics/security/applications development in a distributed systems environment
• - 3+ years of technical engineering experience