Associate Specialist - Customer Support

London Stock Exchange Group; Hinoba-an; On-site; PHP 300,000 - 600,000; Full time

Job summary

London Stock Exchange Group is seeking an Associate Specialist in Customer Support QA Data Service for Quant content. You will support daily client data inquiries, research corporate events, and collaborate with product, operations and development teams to ensure accurate Quant datasets and improved workflows.

Requirements include a finance/Accounting degree, 2–4 years in market data content, strong communication, and knowledge of corporate actions.

Qualifications

• Bachelor’s degree in finance or accounting or equivalent work experience in the financial markets is required.

Responsibilities

• Respond to client inquiries in a timely, accurate manner by researching, explaining, and correcting content via internal editors.
• Research daily corporate events and changes to listings on major exchanges for internal dissemination and guidance to content teams and operations.
• Maintain and monitor daily QA checks to ensure completeness and viable output.
• Collaborate with development on new content ingestion and upgrades for correct usage, mapping and access.
• Manage significant customer projects involving changes to methodology and data cleansing.
• Work with the RQA Product Specialist to create new data checks when large-scale issues are detected.
• Manage mapping and logic across over 50 content sets to unique security identifiers.
• Adapt to rotating shifts and evolving business requirements to ensure uninterrupted support.

Skills

Market Data Content

Excellent communication

Client interaction

Research oriented

Independent work

Education

Bachelor’s degree in finance or accounting

Tools

SQL

Salesforce

Excel

Datastream

RDC

Job description

Associate Specialist - Customer Support QA Data Service, Quant

Quant Content Specialist empowers customers in the quantitative investment market to maximize the value they receive from our value-added content, analytics, and efficient research tools by providing specialist expertise to identify new solutions, support complex customer service requests, and advise customers towards the best workflow experience. A Quant Content Specialist specifically combines equity and index market data content knowledge and usage with analytical research and moderate scripting skills to provide expert support to Quant Analysts and Data Scientists and ensure our internal database processes yield the most complete and accurate delivery of LSEG Refinitiv and external vendor Quant datasets. A Specialist - QA Data Service, Quant, supports daily client data queries involving corporate actions, market pricing, and capital events including merger and acquisition activity. A Specialist also manages the sophisticated historical company mapping that enables alignment and seamless access across internal and external datasets. Customer engagement often results in data quality projects, and a Quant Content Specialist manages these enhancement projects to completion. Communication and interaction with the QA Product Specialist team, Quant as well as back-end Operations, Development & Product Management teams is critical.

Key responsibilities

• Respond to client inquiries in a timely, accurate manner by researching, explaining, and correcting (where necessary) content via internal created editors.
• Research daily corporate events and changes to listings on the major exchanges for internal dissemination and guidance to several content teams, portfolio warehouse and operations.
• Maintain and monitor daily checks on QA Direct to ensure they are complete, running as scheduled and produce viable output.
• Collaborate with the development team on new content ingestion and upgrades to current collection for correct Quant usage, understanding and mapping.
• Manage significant customer projects, commonly involving changes to methodology and historical data cleanses.
• Work with the RQA Product Specialist, Quant team to create new data checks when large scale issues are detected.
• Manage mapping and logic across over 50 content sets to Refinitiv’s unique security master identifiers.
• Demonstrate flexibility in adapting to changing shift schedules and business requirements to ensure uninterrupted operational support.

Required Skills and Experience

• 2-4 years of experience in Market Data Content with a focus on Global Equities and Indices
• Excellent written and oral communication skills - must have proven written client interaction
• Must have working knowledge of how corporate events & changes impact various securities - i.e., capital events
• Organized and Research oriented with a thorough understanding of financial market sources to solve complex client issues and expedite responses
• Ability to work in a fast-paced evolving team environment
• Ability to adjust to changing tasks, work independently and take initiative

Preferred Skills and Experience

• Understanding of other asset classes (i.e. ,Datastream, Estimates, Fundamentals, RDC)
• Excellent Microsoft Excel skills are helpful
• Prior experience with SQL programming/queries would be extremely helpful.
• Prior Sales force experience will be helpful

Education / Certifications

Bachelor’s degree in finance or accounting or equivalent work experience in the financial markets is required.

Shift timings

Flexible with rotational shift and preferable for AMERS shift.

Company Overview

At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose, driving financial stability, empowering economies, and enabling customers to create sustainable growth in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy, and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days, and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy, disability, or any other basis protected under applicable law. In accordance with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Join us and be part of a team that values innovation, quality, and continuous improvement.

Privacy Notice

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