Associate, Research

Ocwen Financial; Zamboanga City; Hybrid; PHP 400,000 - 600,000; Full time

Job summary

A leading financial services company is looking for graduates to join their Research Department in Zamboanga City. The role involves analyzing customer inquiries and providing effective responses in a hybrid working model. Applicants should demonstrate strong communication skills and analytical thinking to excel in addressing client needs.

Qualifications

• Good written and verbal communication skills.
• Proficient with Microsoft Office products.
• Logical and analytical thinking skills.

Responsibilities

• Review customer inquiries and complaints.
• Provide detailed analysis and accurate responses.
• Coordinate with other business units for data.

Skills

Analytical thinking

Communication

Education

Any Graduate

Tools

Microsoft Office

Job description

POSITION SUMMARY: The Research Department is part of our Servicing Business Unit and is a customer-facing team that handles customer requests. The team is responsible for reviewing inquiries/complaints/requests received and works with the appropriate business units as needed to effectively resolve and respond to customer correspondence within the stipulated timelines.

JOB FUNCTION AND RESPONSIBILITIES:

• Review customer’s correspondence to comprehend the nature of inquiry/complaint.
• Carry out detailed and accurate analysis of the customer's concern and provide a complete and accurate response.
• Coordinate with other Business Units to obtain data/details required to respond effectively and within TAT to customer correspondence.
• Support the Research department by performing all processing and administrative duties to support the department.
• Delight our customers through caring service and innovative homeownership solutions.

QUALIFICATION:

• Any Graduate
• Good written and verbal communication skills – should be able to write and articulate complex cases concisely.
• Proficient with Microsoft Office products including Excel, Word, etc
• Logical and analytical thinking - ability to resolve complex research cases.
• No documented disciplinary action in the past 12 months.
• Should have an Appraisal rating of ‘Fully Meets Expectations’ or above in the last completed performance cycle.
• Should have completed 12 months in the organization and 09 months in the current role.

WORK SCHEDULE OR TRAVEL REQUIREMENTS: Hybrid working model.