Associate, Research

Onity Group Inc.; Manila; Hybrid; USD 12,000 - 18,000; Full time

Job summary

A leading company in the homeownership solutions sector is looking for a customer-focused individual for their Research Department. The role requires engaging with customer inquiries and complaints, providing concise responses, and collaborating with other departments. Ideal candidates should be analytical, have strong communication skills, and align with the company's performance expectations.

Qualifications

• Requires good communication skills to write and articulate complex cases.
• Logical and analytical thinking is necessary to resolve research cases.
• Must have been with the organization for at least 12 months.

Responsibilities

• Review customer correspondence to comprehend inquiries/complaints.
• Conduct analysis of customer concerns and provide responses.
• Coordinate with business units for required information.

Skills

Good written and verbal communication skills

Logical and analytical thinking

Education

Any Graduate

Tools

Microsoft Office

Job description

Job Description

POSITION SUMMARY: The Research Department is part of our Servicing Business Unit and is a customer-facing team that handles customer requests. The team is responsible for reviewing inquiries/complaints/requests received and works with the appropriate business units as needed to effectively resolve and respond to customer correspondence within the stipulated timelines.

Job Function And Responsibilities

• Review customer’s correspondence to comprehend the nature of inquiry/complaint.
• Carry out detailed and accurate analysis of the customer's concern and provide a complete and accurate response.
• Coordinate with other Business Units to obtain data/details required to respond effectively and within TAT to customer correspondence.
• Support the Research department by performing all processing and administrative duties to support the department.
• Delight our customers through caring service and innovative homeownership solutions.
  
  

Qualification

• Any Graduate
• Good written and verbal communication skills – should be able to write and articulate complex cases concisely.
• Proficient with Microsoft Office products including Excel, Word, etc
• Logical and analytical thinking - ability to resolve complex research cases.
• No documented disciplinary action in the past 12 months.
• Should have an Appraisal rating of ‘Fully Meets Expectations’ or above in the last completed performance cycle.
• Should have completed 12 months in the organization and 09 months in the current role.
  
  

WORK SCHEDULE OR TRAVEL REQUIREMENTS: Hybrid working model.