Associate IT Operations Engineer

DTN; Manila; On-site; PHP 600,000 - 800,000; Full time

Job summary

A global technology company is seeking an Associate IT Operations Engineer in Manila. The role involves providing technical support for IT operations and requires knowledge of Windows and Linux systems. The ideal candidate has excellent communication skills and 1-2 years of experience in a 24/7 environment. This position comes with competitive salary, generous PTO, and healthcare benefits.

Benefits

Competitive Salary

Generous PTO

Flexible work arrangements

Healthcare coverage for three dependents

Retirement plan

Unlimited access to learning courses

Employee Assistance Program (EAP)

Qualifications

• Knowledge of Windows and Linux administration for complex production environments.
• Experience with server and application monitoring tools is a plus.
• Ability to perform diagnostic routines to isolate and correct system-related problems.

Responsibilities

• Provide non-routine technical support for IT operations.
• Manage incidents and communicate technical information.
• Assist with systems administration, maintenance, and upgrades.

Skills

Technical troubleshooting and problem-solving

Excellent communication skills in English

Customer focus

Organized and disciplined

Education

1-2 years professional experience in an international 24/7 environment

Tools

Linux

Windows

Icinga

Datadog

Job description

Overview

For decades, DTN has been the silent force behind some of the world’s most critical industries—helping businesses navigate complexity, uncertainty, and risk with smarter, faster decisions. From agriculture to energy to weather intelligence, our proprietary Operational Decisioning Platform transforms raw data into decision-grade insights—enabling companies to optimize supply chains, ensure market stability, and safeguard infrastructure against disruption. We don’t follow trends—we set the standard for precision, trust, and operational impact.

DTN is at an exciting inflection point. Building off a foundation of financial strength, profitability, and industry trust, we’re accelerating growth and expanding our global footprint. Our purpose-built solutions—powered by AI and honed by decades of vertical expertise—are helping some of the world’s most significant enterprises thrive amid operational constraints and uncover new opportunities in a fast-changing world.

Job Description

As an Associate IT Operations Engineer, you will be part of our global Operations department.

You will be working shifts with a team of IT Operations Engineers that cover our 24/7 operations. This position works with open-source technologies such as Linux, Apache, Tomcat, and Icinga, along with Windows, and some DTN proprietary software.

What you will be responsible for

• Apply professional-level technical skill and judgement to provide non-routine technical support for IT operations. Focusing on quick outage recovery and root cause analysis
• Manage incidents and communicate highly technical information to both technical and non-technical personnel
• Create timely and accurate event notifications and incident logs
• Assist with systems administration, maintenance, and hardware and software upgrades
• Add to our knowledge database, to ensure expertise sharing and learning from engineers located in various countries takes place

What you will bring to the role

• 1-2 years professional experience in an international 24/7 environment
• Knowledge of Windows and Linux administration (Redhat/CentOS/Debian/Fedora) for complex production environments
• Technical troubleshooting and problem-solving skills. Ability to perform diagnostic routines to isolate and correct system-related problems
• Experience with server and application monitoring tools (such as Icinga, Datadog) is a plus
• Excellent troubleshooting and critical thinking capabilities
• Familiarity with the ITIL service management process
• Capable of creating documentations based on daily interactions with other support teams
• Customer focus, always looking for ways to deliver the highest possible quality
• Organized and disciplined in following procedures, with a positive attitude and willingness to support
• Excellent communication skills in English, both oral and written

What You Can Expect from DTN

• Competitive Salary
• Generous PTO
• Flexible work arrangements
• Healthcare coverage extended to three dependents on day one of employment
• Retirement plan
• Unlimited access to 13k+ courses via learning platform to support employee career advancement
• Employee Assistance Program (EAP)

DTN Philippines Inc. is proud to be certified as a Great Place to Work (2025), a testament to our global commitment to creating a positive workplace culture.

Compensation

The targeted hiring base pay range for this position is between PHP 33,000 and PHP 45,833 monthly. DTN is a pay for performance organization, which means there is the opportunity to advance your compensation with performance over time. The actual base pay offered for this position will be dependent upon many factors, including but not limited to: prior work experience, training/education, transferable skills, business needs, internal equity and applicable laws. The targeted hiring base pay range is subject to change and may be modified in the future. This role may also be eligible for market competitive variable pay and benefits.

#LI-Hybrid

#LI-DD1

About DTN

DTN is a global data and technology company helping operational leaders in energy, agriculture, and weather-driven industries make faster, smarter decisions. Our Operational Decisioning Platform turns complex data into decision-grade insights—empowering customers to expand their margins, accelerate growth, and outpace risk. With more than 1,200 employees globally, DTN serves the companies that feed, fuel, and protect the world.

At DTN, we value clarity, trust, and action. We’re a team of problem-solvers, outcome-drivers, and industry nerds who believe that precision matters – and that mission is at the core of what we do.

• Trust Built: We earn it. We keep it. We protect it. Our neutrality, precision, and integrity are non-negotiable.
• Confidence-Driven: We help customers move with clarity and conviction. We bring the data and operational knowledge leaders need to act.
• Built for Industry: We speak operations because we come from operations. Our expertise is forged in fuel terminals, fields, flight paths, and forecasts.
• Future-Forward: We see what’s coming- and we’re ready. We help customers lead through change with smarter decisioning.

Recruitment Fraud Notice:

DTN is aware of incidents where external parties have impersonated our organization, issuing fraudulent communications and/or job offers. Please be advised that all legitimate communication from DTN will come from an official dtn.com email address or through our Paradox AI automated scheduling platform (Talent IQ). Any offers are extended directly by our Talent Acquisition team following a formal interview process.

If you receive a suspicious message or offer claiming to be from DTN, please do not engage. Contact our Talent Acquisition team at [e-mail] to verify the legitimacy of any communication. Report any fraudulent messaging as phishing or spam.

DTN is an Equal Opportunity Employer. We welcome and encourage applicants of all backgrounds, including minorities, women, veterans, and individuals with disabilities.