Associate III, Presales Solution Design

Ingram Micro Philippines BPO LLC; Taguig; On-site; PHP 335,000 - 580,000; Full time

Job summary

Ingram Micro Philippines BPO LLC is seeking a customer-focused professional to handle emails, calls, and chats, providing full solutions for resellers and end users with emphasis on service and sales. You will quote, price, and enroll opportunities while maintaining accurate records in the Solution Quote system.

The role requires strong communication, knowledge of basic Microsoft Office, and a background in hardware/software sales.

Qualifications

• Strong verbal and written communication skills.
• Proficient in Microsoft Office.
• Cisco background is an advantage.
• Able to navigate process-specific tools.
• Skilled in basic sales and time management.
• Minimum degree or 2 years of university studies; technical certifications and/or Bachelor's degree in computer related studies, preferred.
• At least two years related experience in help desk, network technician or technical sales (hardware/software).
• Background in handling various servers and storage.
• Able to learn complex proprietary systems.
• Can work as a team member or independently.
• Able to work on flexible, shifting hours, as needed.
• Knowledge of technology for corresponding product line being profiled for (e.g. servers, storage, networking/security, hardware and peripherals, storage, IOT, power/infrastructure)

Responsibilities

• Answer emails, calls and/or chat transactions.
• Respond or initiate outbound calls within established service level parameters.
• Provide resellers and end users with full solutions for business needs with an emphasis on customer service and facilitation of sales.
• Records all information accurately in the Solution Quote during customer dealings.
• Prevent customer returns by ensuring accuracy of solutions provided.
• Apply appropriate pricing (standard or special) on quotations/BOMs, per instructions of internal or external contacts
• Enroll opportunities for special pricing, deal registrations, and/or available pricing schemes as appropriate
• Attend all scheduled trainings; participate in vendor refresher sessions and communication enhancements.
• Work with Team Lead to identify knowledge and communication gaps and obtain required information or necessary training.
• Develop clear understanding of internal & vendor resources and be able to use them efficiently.
• Develop an understanding of products in order to ensure quality catalogue descriptions and attached options.
• Accomplish assigned tasks timely and effectively.
• Complete add-on assignments within the established deadline and with 100% accuracy

Skills

Communication

Microsoft Office

Cisco knowledge

Sales basics

Time management

Team player

Flexible hours

Servers & storage

Proprietary systems

Education

Bachelor's degree

2 years university

Technical certifications

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Position Summary

• Answer emails, calls and/or chat transactions.

• Respond or initiate outbound calls within established service level parameters.

• Provide resellers and end users with full solutions for business needs with an emphasis on customer service and facilitation of sales.

• Records all information accurately in the Solution Quote during customer dealings.

• Prevent customer returns by ensuring accuracy of solutions provided.

• Apply appropriate pricing (standard or special) on quotations/BOMs, per instructions of internal or external contacts

• Enroll opportunities for special pricing, deal registrations, and/or available pricing schemes as appropriate

• Attend all scheduled trainings; participate in vendor refresher sessions and communication enhancements.

• Work with Team Lead to identify knowledge and communication gaps and obtain required information or necessary training.

• Develop clear understanding of internal & vendor resources and be able to use them efficiently.

• Develop an understanding of products in order to ensure quality catalogue descriptions and attached options.

• Accomplish assigned tasks timely and effectively.

• Complete add-on assignments within the established deadline and with 100% accuracy

What you bring to the role:

• Basic verbal and written communication skills, including listening & comprehension skills

• Proficient in the use of basic Microsoft Office

• Background in Cisco an advantage

• Able to use process specific tool navigation skills and keyboarding

• Skilled in Basic Sales & Time Management

• Minimum degree or 2 years of university studies required. Technical certifications and/or Bachelor’s degree in computer related studies, preferred.

• At least two (2) year related experience in help desk, network technician ortechnical sales (hardware/software).

• Background in handling various servers and storage.

• Able to learn complex proprietary systems

• Can work as a team member or independently

• Can relay/share information accurately

• Able to work on flexible, shifting hours, as needed

• Knowledge of technology for corresponding product line being profiled for(e.g. servers, storage, networking/security, hardware and peripherals, storage, IOT, power/infrastructure)

*This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.