Associate Director, Training and Quality (COPC Certified)

Concentrix; Quezon City; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Concentrix is seeking a seasoned Training & Quality leader to serve as the single point of contact for Clients and Concentrix leaders, driving execution and consistency in our Training and Quality Framework. You will lead enterprise level programs across geographies, sponsor AI-enabled learning initiatives, and ensure data-driven decision making.

In this role, you will govern performance, engage clients through workshops, and scale Training & Quality as a Service while optimizing workforce

Qualifications

• Leadership and stakeholder management demonstrated at scale.
• Experience turning strategy into operational execution.
• Strong analytical skills and data-driven mindset.

Responsibilities

• Single point of contact for Clients and Concentrix leaders for Training and Quality.
• Drive execution and consistency in Training and Quality Framework.
• Drive tech infusion of Concentrix tools.
• Support seasonal / growth ramps.
• Governance of performance.
• Client engagement through workshops.
• Responsible for Training & Quality Client VOC.
• Manage & expand Training and Quality as a Service.
• Manage workforce ratios and end-to-end demand using lean resourcing.

Skills

Leadership

Stakeholder management

Data driven decisions

Strategic execution

Analytical skills

Job description

• Proven leadership in Training & Quality, strong stakeholder management, data driven decision making, and the ability to translate strategy into operational execution at scale, required
• Demonstrated ability to lead enterprise level Training & Quality functions supporting thousands of headcounts and multiple concurrent programs across geographies.
• Experience with transformation initiatives (e.g. AI enabled learning, automation), client facing exposure, and change management, highly preferred
• With strong analytical skills

Job Description:

• Single point of contact for Clients as well as Concentrix leaders for Training and Quality
• Driving execution and consistency in Concentrix Training and Quality Framework
• Drive Tech Infusion of Concentrix tools
• Support seasonal / growth ramps
• Governance of performance
• Client Engagement through Workshops
• Responsible for Training & Quality Client VOC
• Manage & expand Training and &Quality as a Service
• Manage workforce ratios and end to end demand using a lean resourcing model