Associate Director, Customer Service & Operations

Optum; Muntinlupa; On-site; PHP 2,400,000 - 4,200,000; Full time

Job summary

UnitedHealth Group is seeking an Associate Director of Customer Service to lead strategic and operational initiatives across our global service delivery. You will manage managers and large teams, drive performance targets, and shape customer experience through process improvements and cross-functional collaboration.

The role emphasizes workforce planning, stakeholder partnerships, and transformational programs to sustain growth and service excellence across sites and programs.

Qualifications

• Bachelor's degree or equivalent work experience.
• 5+ years in customer service, BPO, or related fields.
• 10+ years in customer service or operations with leadership experience.

Responsibilities

• Provide strategic and operational leadership across customer service and service delivery.
• Lead large-scale operations across teams, programs, or sites.
• Drive improvements in KPIs, SLAs, and customer satisfaction.

Skills

Leadership

Stakeholder management

Analytical thinking

Decision making

Education

Bachelor's degree or equivalent

Job description

UnitedHealth Group is seeking an Associate Director of Customer Service to lead strategic and operational initiatives across our global service delivery. You will manage managers and large teams, drive performance targets, and shape customer experience through process improvements and cross-functional collaboration.

The role emphasizes workforce planning, stakeholder partnerships, and transformational programs to sustain growth and service excellence across sites and programs.