Associate Director, Agency Operations

AIA Hong Kong and Macau; Makati; On-site; USD 30,000 - 50,000; Full time

Job summary

AIA Hong Kong and Macau is seeking an Associate Director of Agency Operations in Makati. This role involves managing distribution and sales administration, ensuring compliance with regulations, and leading a team to support the company's objectives. Candidates will work on strategic relationships, staff development, and market research to foster growth in providing healthier, better lives for clients.

Qualifications

• Experience in managing distribution and sales administration.
• Ability to lead and mentor teams effectively.
• Strong knowledge of compliance and regulatory guidelines.

Responsibilities

• Manage end-to-end distribution and sales administration.
• Lead the team in ensuring compliance with regulatory guidelines.
• Provide technical support for sales systems and enhance business processes.

Skills

Leadership

Communication

Technical Support

Market Research

Job description

Associate Director, Agency Operations

Apply locations: Makati, PH - AIA Philippines | Time type: Full time | Posted on: Posted 2 Days Ago | Job requisition id: JR-58497

At AIA, we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose-led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives.

So if you believe in inspiring a better future, read on.

About the Role

The role involves managing end-to-end distribution and sales administration to support the company's objectives. Focus areas include agency performance, distribution governance, compensation & benefits, system support, communication, compliance, and licensing.

• Distribution Governance: Lead and manage the team to ensure compliance with regulatory guidelines, oversee operations like compensation, agent agreements, registration, and agency hierarchy. Handle budgeting, cost analysis, and audit issues.
• System Support: Provide technical support for systems such as DMS, E-Recruitment, and mobile apps. Ensure system enhancement, business continuity, and alignment with sales processes.
• Strategic Relationships: Collaborate with senior leadership and external industry partners to strategize sales activities, represent the company at industry events, and facilitate cross-functional cooperation.
• Communication & Market Research: Provide guidance on business rules, conduct industry research, and recommend improvements to agency programs.
• Staff Development: Coach and mentor team members, identify growth opportunities, and support strategic decision-making.
• Business Solutions & Collections: Manage collection processes, foster customer-centric culture, participate in projects, and partner with sales teams to ensure training and competence of staff and agencies.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

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