Associate Analyst - Quality Assurance (Hybrid & Dayshift)

ECCL Singapore Pte. Ltd. - ROHQ; Mandaluyong; Hybrid; USD 15,000 - 25,000; Full time

Job summary

Join ECCL Singapore Pte. Ltd. as an Associate Quality Assurance Analyst in Mandaluyong, where you'll conduct quality audits, analyze service quality, and drive improvements in shared services operations. Candidates with a Bachelor's degree and 1-3 years of QA experience are encouraged to apply, contributing to a dynamic team focused on excellence and innovation.

Benefits

Medical, Dental Coverage and Life Insurance

Hybrid Setup (2 days/week on-site, 3 days/week home-based)

Internet Allowance

Monthly Engagement Activities

Convertible to Cash Vacation Leaves

Paid Referral Program

In-house learning programs

Qualifications

• 1-3 years’ experience in quality assurance and global shared services operations.
• ITIL or Quality Assurance certification is a plus.
• Knowledge of quality management systems and tools.

Responsibilities

• Conduct quality audit and transaction monitoring.
• Drive a culture of feedback and continuous quality improvement.
• Establish quality assurance policies and procedures.

Skills

Analytical skills

Attention to detail

Problem solving

Communication

Education

Bachelor's/College Degree

Tools

MS Excel

Power BI

Visio

Job description

ECCL Singapore Pte. Ltd. – ROHQ has an exciting opportunity for Associate Quality Assurance Analyst to join the Global Shared Services QA Team!

In this role, you will:

• Conduct quality audit and transaction monitoring to identify people and process opportunities.
• Perform detailed analysis and service quality review of the shared services operations.
• Conduct calibration sessions to ensure and maintain alignment on process and compliance to standards.
• Conduct analysis on customer experience and provide recommendations to improve customer satisfaction.
• Drive a culture of feedback and continuous quality improvement by conducting QA talk, feedback training, business reviews, and by ensuring feedback and audit results are effectively managed.
• Conduct periodic audit review of service catalogue and documented information.
• Establish quality assurance policies and procedures.
• Ability to follow and execute process by reading and understanding work instructions and process documents with great attention to detail.
• Proactively review and recommend process improvements based on ISO and industry standards practices and compliance.
• Maintain up-to date tracker and provide appropriate corrective reports.
• Assists in the process implementation, maintenance, and QA of service transition. This includes any ISO implementation, project handover, and periodic audits.
• Identify and recommend GSS training needs to meet service quality standards.
• Other QA duties and responsibilities as required.

What You will bring to the team:

• A Bachelor's/College Degree in a related field.
• 1 to 3 years’ experience in quality assurance and global shared services operations.
• ITIL or Quality Assurance related certification is a plus.
• Knowledge of quality management system and tools (e.g., Lean, Six Sigma, COPC, ISO standards)
• Knowledge of ISO 19011 and ISO 20000-1 is a plus.
• Ability to work collaboratively and with minimal supervision.
• Ability to prioritize tasks within a multi-tasking environment.
• Excellent communication (oral and written) and interpersonal skills.
• Excellent attention to detail, analytical skills, problem analysis, problem solving, and presentation skills.
• Strong documentation and record keeping skills.
• Proficient in MS Excel, PowerPoint, Power BI, Visio (optional).

GSS' people enjoy:

• Medical, Dental Coverage and Life and Accident Insurance from day 1 of employment
• Hybrid Setup (2 days/week, Office-based; 3 days/week, home-based)
• Internet Allowance
• Monthly Engagement Activities
• Convertible to Cash Vacation Leaves
• Paid Referral Program
• In-house learning programs and opportunities

Who We Are

The Manila Processing Center started way before 2014. With a few IT and Finance staff supporting the rollout of SMEC Group's ERP, EPICOR, the beginnings of what would eventually become Global Shared Services was formed. Throughout the first 3 years, GSS experienced substantial growth reaching 88 employees supporting what then grew to a wide array of services supporting the SMEC Group including IT, Finance, Human Resources and the introduction of the BMS team. With the acquisition of SMEC by the Surbana Jurong Group in 2017, a greater opportunity presented itself for GSS. It was then poised to grow and provide services to a larger group of companies and future potential acquisitions. As GSS services were introduced to more companies and locations, GSS saw its size double, from 88 to 200, unique and talented individuals by 2019.

With a strong team spirit, committed and talented individuals, GSS continues to position itself at the forefront of supporting Surbana Jurong Group's growth towards its SJ 2.0 aspirations.

Our Mission Statement

To transform and elevate our Global Shared Service Organization into a dynamic hub of innovation and excellence, delivering seamless and cost-effective services.

If you think the position is a good match for you, we encourage you to apply!

We provide equal opportunity. Diversity is a source of strength for our people, our clients, our partners and our communities.