Associate Analyst

Visa; Manila; On-site; PHP 600,000 - 900,000; Full time

Job summary

Visa seeks a Compliance Analyst to support the compliance-risk control framework across AML, CTF, sanctions, and Know Your Customer obligations. You will handle transaction monitoring, sanctions screening, and client/network inquiries, ensuring timely actions and regulatory alignment.

You will collaborate with screening and monitoring teams, escalate high-risk cases, and help reduce partner queries while promoting best compliance practices across the organization.

Qualifications

• Experience in financial/corporate sector payments, FX and/or compliance.
• Experience managing client inquiries, service requests, and escalations with SLAs.
• Knowledge of IT systems and payment processes, especially in e‑commerce settings.

Responsibilities

• Assess and respond to compliance-related transaction queries from network partners, banks, or internal controls.
• Ensure timely responses in line with SLAs and partner deadlines.
• Collaborate with screening and transaction monitoring teams on high-risk cases.
• Identify recurring issues and reduce partner requests through effective resolution.
• Escalate actual or suspected financial crime incidents and anomalies.

Skills

Financial crime compliance

Client inquiry management

Stakeholder engagement

Regulatory awareness

Attention to detail

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you’ll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

What’s it all about?

The compliance-risk control framework includes financial crime compliance and regulatory compliance. Financial crime focus is on Anti-Money Laundering (AML), Counter Terrorist Financing (CTF), Sanctions & Anti-Bribery and Corruption (ABC), and on the associated Know Your Customer (KYC) and Know Your Customer’s Business (KYC/B) & Counterparty Due Diligence (CDD) obligations; including primarily but not limited to:

• Transactional monitoring
• Sanctions screening
• Client and Network Queries
• Suspicious activity identification, monitoring and reporting

What we expect of you, day to day.

• Assess and respond to Compliance related transaction queries initiated by our Network Partners, Beneficiary banks or from our own internal compliance controls.
• Ensure responses are sent in a timely manner in line with our internal SLAs and deadlines set by Visa’s partners.
• Collaborate with the screening and transaction monitoring teams on high-risk cases, escalating any actual or suspected sanctions matches or financial crime concerns.
• Identify any reoccurring issues raised by Visa’s network partners and effectively resolve any problems resulting in the reduction of partner requests.
• Engage with clients to understand customer activity following alerts or requests from bank partners
• Identify and internally escalate actual or suspected financial crime incidents
• Identify, investigate anomalous transaction patterns
• Escalate trends or spikes in query volume by customer or partner to ensure we can proactively identify delays or issues.
• Assist the Senior Compliance Analysts and Managers with analysis of current and future screening and monitoring requirements as required
• Collaborate with other departments to create a culture of compliance

And assist:

• Ensuring clients are within legal parameters and not undertaking ML or criminal activities. For example, using screening and monitoring systems to assess client legitimacy.
• Identifying, managing & escalating suspected and actual money laundering, sanctions breaches and fraud cases through the relevant escalation path.
• Ensuring the compliance risk control framework remains aligned with external legislation.
• Conducting and/or overseeing compliance monitoring reviews and audits.
• Promoting and providing advice on best compliance practice within critical business areas.
• Exemplifying the company values and promoting them in all areas of the role, within and without the function.

Qualifications

What we’re after…

Education

Specific qualifications are not detailed. All qualifications offered will be considered regarding their applicability (e.g. GCSE's, 'A' levels, Vocational Qualifications etc.)

Experience

• Previous experience in financial/corporate sector payments, FX and/or compliance
• Experience managing client inquiries, service requests, and escalations while meeting established service level agreements (SLAs).
• Client query management, stakeholder engagement, payment operations, compliance awareness, and problem-solving skills.
• Understanding of IT systems, operational and/or product development payment processes, especially in e-Commerce environments for retail and/or corporate payments

Your Personal Attributes

• Courteous and friendly nature (team player)
• Strong communication skills, written and oral
• Recognizes the importance of attention to detail (regulatory environment)
• Motivated to learn
• Able to work independently and efficiently to meet deadlines
• Ability to follow a process driven task

Think you have what it takes?

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.