Associate

Gus Education (India) Llp; Hinoba-an; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Medical insurance

Cab facilities

Leave package

Job summary

GUS Education India seeks a Stakeholder Service professional in Negros Occidental to manage monthly collections, communicate with students and staff, and maintain accurate records in the ULaw CRM system.

You will raise invoices promptly, post receipts, and reconcile balances using Agresso, while providing excellent service and aiming for KPI targets in a collaborative finance team. Experience with Excel, Word, and Windows-based accounting systems is preferred.

Qualifications

• Graduate level or equivalent required.
• Experience with invoicing and debt collection.
• Familiar with CRM and reporting tasks.
• Experience working with UK clients preferred.
• Strong accuracy and timely processing.

Responsibilities

• Proactive contact with students to achieve monthly collection targets.
• Handle inquiries from students, clients, staff with professional responses.
• Record all contacts on ULaw CRM and maintain accurate records.
• Ensure invoices are raised timely and receipts posted.
• Review and reconcile credit balances on Agresso.
• Reconcile student and firm accounts on Agresso.
• Follow up on aged overdue balances.

Skills

Deadline-driven

Customer care

Attention to detail

Verbal communication

Team player

Self-starter

Education

Graduate level

Tools

Excel

Word

Windows-based accounting system

Email

Job description

Stakeholder Service

• Proactive telephone/text/email contact with Students to achieve monthly collection targets. And report on progress throughout the month to Student Finance Team Leader.
• Deal with all telephone enquiries from students, clients, and staff, always ensuring accurate and professional responses in keeping with the corporate image of The University. Where necessary, re-direct enquiries to the appropriate campus/department keeping students and clients fully informed of the status of their enquiry.
• Work and advise Student on best way to manage fee payment and record all contact with clients on the ULaw CRM system, ensuring that a complete and accurate record is saved and updated with each contact.
• To ensure that all invoices are raised in a timely and accurate manner, and that queries relating to those invoices are dealt with efficiently and professionally. To post receipts from customers (and deal with associated queries) in a timely manner.
• Review credit balances on the finance system (currently Agresso) and clear/reconcile these regularly.
• To reconcile student and/or firm accounts on Agresso.

Self-Focus

• In addition to the duties and responsibilities listed above, the job holder is required to perform other duties assigned by the Student Finance team leader from time to time.
• To provide a first-class service regarding the management of student and firm fees. Same level of service to students and contacts at firms, and to colleagues within the finance department and at the various centers.
• Look forward for process improvements
• To provide a first-class service regarding the management of student and firm Ensure daily assigned tasks by the Student Finance Team Lead and respond to student, client, and staff enquires to all Calls/CRM tickets in specified timescales and to agreed KPIs.
• To ensure that all invoices are raised in a timely and accurate manner, and that queries relating to those invoices are dealt with efficiently and professionally. To post receipts from customers (and deal with associated queries) in a timely manner
• Timely reconcile and follow up with Students Reconcile and follow-up with students on the aged Overdue balance.
• Review credit balances on the finance system (currently Agresso) and clear/reconcile these regularly.

Quality & accuracy of work

• To consistently maintain high standards of quality and accuracy in all tasks and deliverables, contributing to organizational excellence and stakeholder satisfaction.

Customer Focus

• Understand & gain process knowledge of Courses, Campuses and tasks and Industry Insights.
• Identify opportunities for service improvements and operational efficiencies to consistently exceed customer expectations.

Self-Focus

• Understand process KPI’s and work towards achieving them.
• Prioritize tasks effectively, manage time efficiently, and maintain focus on key priorities.
• Pursue ongoing learning and development opportunities to enhance skills, knowledge, and capabilities like Future Learning or LinkedIn.

Desired Profile

Qualification

• Graduate level or equivalent

Skills

• Ability to meet reporting and processing deadlines.
• Customer care skills.
• Thorough, accurate with close attention to detail.
• Excellent verbal communication skills.
• Ability to work well within a team.
• Energetic self-starter with personal drive and a ‘can do’ attitude. Good time management and prioritization skills

Relevant Experience

• 0.6 to 3 years of work experience or Apprenticeship experience.
• Excel and Word
• Use of Windows-based accounting system
• Use of e-mail
• Maintenance of a computerized sales ledger system including accurate and timely invoicing and collection of debts.
• Preparation of internal reporting information on an accurate and timely basis.
• Working internationally preferably with the UK

GUS Values

• GEI is an equal opportunity employer and encourages applicants from diverse backgrounds to apply.
• There is an expectation that employees will maintain the values of the Group and will comply with the code of conduct as well as equality, diversity, health, safety policies of the company.
• At GUS Education India, GEI we truly believe that diverse culture, backgrounds, and experiences drive innovation.
• This role is a full-time position with a competitive salary and benefits package.
• The company offers comprehensive medical insurance to its employees, which includes hospitalization, accidental insurance, term insurance and Gratuity, which is over and above the compensation.
• To make the daily commute easier, safer, and less stressful, the company provides cab facilities to its employees to and from the workplace within 30 kilometres radius.
• The company acknowledges the importance of mental and physical well-being and the need for rest and relaxation. Workdays are Monday to Friday and a comprehensive leave package for employee well-being is offered, which include 10 days of medical leave, 6 days of casual leave, 18 days of earned leave, 1 day of Happiness Leave, apart from 10 days of statutory leave, totalling to 45 days’ time off in a year.