Assoc Manager, Client Services

IQVIA LLC; Taguig; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

IQVIA LLC in Taguig City, Philippines is seeking an Assoc Manager, Client Services to lead a team of meeting planners across office-based, home-based and hybrid setups. You will drive performance, coach staff, and ensure adherence to client rules and SLAs while delivering high-quality speaker bureau programs.

The role requires strong communication, stakeholder management, and data-driven decision making, with preference for Life Sciences experience.

Qualifications

• 5+ years of meeting industry experience.
• Experience leading people, managing teams, or leading projects is desirable.
• Life Sciences experience preferred, knowledge of HCP interaction regulations a plus.
• Bachelor's Degree is preferred.
• Demonstrated ability to communicate clearly and drive action.

Responsibilities

• Manage a team of meeting planners including office-based/home-based/hybrid employees.
• Coach and oversee performance to promote engagement and timely delivery.
• Set measurable goals for team and individual performance across productivity, quality, and customer service.
• Ensure client rules are applied for compliance and experience expectations.
• Manage daily tasks and SLAs across client portfolio with proactive mitigation.

Skills

Meeting management

People leadership

Communication skills

Stakeholder management

Data analysis

SLA management

Microsoft Office

Zoom

Education

Bachelor's Degree

Tools

SharePoint

Salesforce

Zoom

Smartsheet

Teams

Job description

## Assoc Manager, Client ServicesApply: Taguig City, Philippines: Full time: Posted Today: End Date: December 31, 2026 (30+ days left to apply): R1570978**Job Description Summary**Client Team Manager for Speaker BureauIQVIA’s Speaker Bureau team consists of dedicated meeting professionals who plan and manage highly compliant meetings and events for Life Sciences organizations. We work with our clients to deliver a high-quality attendee experience through a range of in-person, hybrid, and virtual meetings by seamlessly pairing deep industry expertise, best-in-class compliance technology and an innovative, scalable approach to support our client’s Speaker Bureau. The Client Team Manager is responsible for the successful management of delivery teams who plan and manage Speaker Bureau programs for our commercial clients. Essential Functions • Manage a team of meeting planners including office-based/ home-based/hybrid employees. • Drive optimal employee performance of direct reports through effective coaching and performance management with a focus on promoting employee engagement, a positive work environment, and efficient delivery of results. • Set comprehensive and measurable goals for maximum team and individual performance, which includes a balanced focus on productivity, quality, effective communication, and overall customer service. • Ensure client defined business rules are applied by team throughout the planning lifecycle of the programs to ensure compliance and customer experience expectations are met. • Manage daily task and SLA deadlines across client portfolio, with proactive identification of potential outliers and prompt enactment of mitigation plans as necessary to protect SLAs and customer experience. • Proactively raise any critical-to-compliance concerns • Plan and manage resources to meet forecasted workload; monitor workload and key performance indicators to prioritize and rebalance resources when appropriate. • Be a proactive, engaged, and collaborative member of the client Core Team to partner with Customer Success and Product Support on client SOW deliverables, profitability, and retention. • Primary point of contact for all customer service inquiries, research, and formal incident response to include identification of root cause and implementation of corrective and preventative actions. • Owner of client SOP maintenance and setup of client business rule within planning platform • Responsible to triage issues between primary technology platforms and escalate to support teams as necessary for resolution. Qualifications • 5+ years of meeting industry experience • Previous experience with leading people, managing teams, or leading projects is highly desirable. • Life Sciences experience preferred, working knowledge of HCP interaction regulations a plus. • Bachelor's Degree is preferred. • Demonstrated resourcefulness in setting priorities, reprioritizing as business/client needs shift, and providing solutions-oriented response. • Excellent oral and written communication skills with focus on the ability to be concise and clear, summarize a situation and articulate the necessary next steps, effectively listen, and assess the need for urgent action. • Competency to effectively communicate a message to resonate with various audiences such as frontline employees, external clients, and technology support. • Ability to analyze data and meeting detail information, understand the story it tells and articulate the action required in a consumable manner. • Strong sense of urgency and the ability to effectively problem solve. • Ability to identify and create solutions that are equally focused on efficiency and the customer experience. • Passion to lead individuals and teams to achieve agreed upon goals, deliver measurable results, navigate obstacles, embrace, change, and celebrate success. • Proficiency in Microsoft Office suite of products (Word, Excel, PowerPoint, Teams) and Outlook required. • Knowledge in SharePoint, Salesforce, Zoom and Smartsheet preferred.