Assistant Team Lead - New Claims Specialist

UNAVAILABLE; Cabanatuan; On-site; PHP 400,000 - 600,000; Full time

Job summary

A prominent BPO company located in Cabanatuan City is looking for a Client Screener to assist in contacting potential clients and managing intake processes. This position requires a minimum of six months BPO experience, effective communication skills, and the ability to work independently. The role demands punctual attendance and provides a total monthly salary package starting at Php 25,000 during the probationary period, with benefits including paid time off and HMO coverage.

Benefits

Php 25,000 total monthly salary during probation

Paid time off including Sick and Vacation Leave

HMO Coverage plus one free dependent

Work life balance

Qualifications

• Minimum six months BPO experience.
• Ability to stay in the Dialer System for at least seven hours.
• Must be familiar with standard office equipment.

Responsibilities

• Screen potential clients and complete the intake process.
• Maintain high standards of accuracy in all tasks.
• Communicate effectively with clients and coworkers.

Skills

Phone conversation

Customer service

Basic data entry

Effective time management

Job description

Overview

GlobalTek BPO Inc. is an in-house BPO company who helps the underserved and at-risk disabled population in their quest to receive all the disability benefits they medically, legally, and ethically qualify for from both government and private entities. We develop medical evidence that helps our clients navigate the complex disability benefits journey to improve their life trajectory.GlobalTek supports our US clients at Trajector, which was founded in 2014 with a handful of employees. In the last 10 years, the company has grown to over 1,800 employees and we continue to expand rapidly. Our mission is to improve the lives of Veterans by providing expert medical consulting services to optimize their disability benefits. We need passionate, dedicated team members to assist in improving the quality of life for our Veterans.

Job Overview

This position is primarily responsible for contacting potential clients over the phone, screening them to see if they meet office criteria, gathering the information required for a Social Security application, and ensuring representation paperwork is signed and returned to the office. They would also be in charge of managing the team in the Team Lead’s absence. The position requires skills in phone conversation, customer service, basic data entry, and effective time management.

About Our Perks, Compensation, & Benefits

• Php 25,000 total monthly salary package during the probationary period and Php 30,000 upon regularization.
• Paid time off including Sick Leave* and Vacation Leave.*
• Mental Health Leave* and Birthday Leave.*
• HMO Coverage plus one (1) free dependent.*
• Work life balance.

Responsibilities

• Effectively and efficiently screen potential clients and complete the intake process.
• Maintain intakes per hour and conversion at or above department metrics.
• Remain logged into the Dialer System for 7 hours and correctly log results of all calls.
• Maintain high standards of accuracy in all tasks.
• Ability to communicate effectively and efficiently with clients, coworkers, and managers.
• Retain basic Social Security and Disability knowledge and protocols.
• Follow policies contained in the Employee Handbook.
• Complete other tasks as requested by team leader or department management
• Attendance: Full-time position that requires regular, reliable, and punctual attendance.

Qualifications

• THIS ROLE IS OPEN ONLY FOR INTERNAL CANDIDATES.
• Minimum six (6) months BPO experience.
• Must be able to report onsite in Cabanatuan City, Nueva Ecija.
• Preferably with a background in New Claims, but not required.
• Ability to stay in the Dialer System for at least seven (7) hours.
• Complete work efficiently and effectively.
• Ability to hit and maintain department metrics within 90 days.
• Follow instructions from team lead and department manager.
• Ability to pull, read, and understand MILO reports.
• Knowledge of Social Security Disability.
• Respectful to clients, Social Security Administration workers, and team members.
• Must be familiar and competent with standard office equipment including work computer, and word processing, spreadsheet, and database software.
• Must have the ability to work independently and balance task responsibilities in a customer service setting.

EEO Statement

GlobalTek PH is an EOE/Veterans/Disabled/LGBTQ employer.