Assistant Operation Manager

Boss Cargo Express; Parañaque; On-site; PHP 600,000 - 900,000; Full time

Job summary

A leading logistics company is seeking an Assistant Operations Manager to oversee and optimize freight, logistics, and warehouse operations. The ideal candidate will have a strong background in logistics and supervisory experience, ensuring efficient delivery and customer satisfaction in a dynamic environment.

Qualifications

• 6+ years in logistics, freight operations, or warehouse management.
• At least 4 years in a supervisory or assistant manager role.
• Leadership experience in managing diverse teams in a high-volume logistics environment.

Responsibilities

• Support Operations Manager in freight forwarding, dispatch, and warehouse functions.
• Supervise operational teams ensuring alignment with company standards.
• Analyze logistics workflows and implement process improvements.

Skills

Logistics procedures

Dispatch coordination

Cargo management

Inventory systems

Route planning

Operational analytics

Communication

Negotiation

Conflict-resolution

Education

Bachelor’s Degree in Logistics, Supply Chain, Business Administration

Tools

Microsoft Office (Excel, Outlook, Word)

Logistics or ERP software

Job description

The Assistant Operations Manager plays a pivotal role in overseeing and optimizing the day-to-day freight, logistics, and warehouse operations of Boss Cargo Express Freight Services. With solid industry experience, this leader ensures the company delivers efficient, reliable, and customer-focused services.

KEY RESPONSIBILITIES

• Support the Operations Manager in leading overall freight forwarding, dispatch, and warehouse functions across multiple locations or hubs.

• Supervise operational teams including drivers, warehouse staff, loaders, and dispatchers, ensuring alignment with company standards.

• Oversee the scheduling, routing, and tracking of shipments to guarantee timely and accurate delivery.

• Analyze logistics workflows and implement process improvements to enhance productivity and reduce operational costs.

• Ensure adherence to safety standards, company SOPs, and regulatory compliance across all operations.

• Collaborate with other departments (Customer Service, Finance, HR, etc.) to ensure operational coordination and service quality.

• Lead inventory management practices including stock accuracy, warehouse layout efficiency, and cargo movement tracking.

• Resolve complex issues involving shipment delays, client complaints, or equipment problems with speed and professionalism.

• Monitor and report on key performance indicators (KPIs) such as delivery times, cargo accuracy, manpower productivity, and fuel efficiency.

• Assist in training, mentoring, and performance evaluation of operations staff to foster continuous improvement and high morale.

• Serve as the acting Operations Manager when needed and support in strategic planning initiatives.

JOB REQUIREMENTS

• Bachelor’s Degree in Logistics, Supply Chain, Business Administration, or any related field.

• Minimum of 6+ years of proven experience in logistics, freight operations, or warehouse management, with at least 4 years in a supervisory or assistant manager role.

• Strong understanding of logistics procedures, dispatch coordination, and cargo management.

• Skilled in inventory systems, route planning, and operational analytics.

• Leadership experience in managing diverse teams in a high-volume logistics environment.

• Proficient in Microsoft Office (Excel, Outlook, Word) and logistics or ERP software.

• Excellent communication, negotiation, and conflict-resolution skills.

PREFERRED TRAITS

• Certification in logistics or supply chain management (e.g., LSP, Six Sigma) is an advantage.

• Experience in inter-island shipping, last-mile delivery, or regional cargo distribution.

• Strong problem-solving mindset with attention to detail and operational foresight.

WORKING CONDITIONS

• Fast-paced logistics environment with both field and office duties.

• Travel to different hubs, warehouses, or customer locations may be required.

• Physically demanding at times, especially during peak seasons or special operations