Assistant Manager-Voice-Customer Service

EXL Philippines; Southern Manila District; On-site; PHP 400,000 - 600,000; Full time

Job summary

A leading service provider in Metro Manila is seeking candidates with strong people skills and dependability. Responsibilities include effective communication with callers, maintaining customer information systems, and delivering quality service. The ideal candidate is punctual, organized, and has a customer-focused mindset. Apply promptly as the job may close before the stated date.

Qualifications

• Strong people skills and proven record of dependability.
• Punctual and reliable attendance.
• Willingness to learn administrative PC systems and various products.

Responsibilities

• Demonstrate strong people skills and dependability.
• Communicate fluently with callers.
• Maintain customer-related information systems.

Skills

Strong people skills

Dependability

Proficiency with keyboard and Windows applications

Good oral and written communication skills

Organizational skills

Ability to work independently and in teams

Customer-focused mindset

Job description

Your Role

Key responsibilities include:

• Demonstrate strong people skills and dependability with punctual and reliable attendance.
• Be receptive to detailed and frequent performance feedback.
• Use proficiency with keyboard and Windows-based applications, including the Internet.
• Communicate fluently with callers using good oral and written skills.
• Excel in both team environments and independent work.
• Organize and prioritize tasks effectively.
• Think like the customer with a passion for delivering top-quality service.
• Learn various administrative PC systems and become familiar with retirement products and applicable tax regulations.
• Participate in constant monitoring, coaching, and development to improve the quality and consistency of service.
• Maintain awareness of commitment to service and application of the Company’s core values and beliefs.
• Operate and maintain customer-related information systems to required standards, ensuring accurate records and information access.

About You

The company is looking for candidates with:

• Strong people skills and a proven record of dependability.
• Punctual and reliable attendance.
• Receptiveness to detailed and frequent performance feedback.
• Proficiency with keyboard and Windows-based applications, including Internet.
• Good oral and written communication skills for fluent interactive conversations with callers.
• Ability to work well both independently and in a team environment.
• Strong organization and prioritization skills.
• Customer-focused mindset with a passion for delivering top-quality service.
• Willingness to learn administrative PC systems, retirement products, and tax regulations.
• Successful completion of a 6-month scorecard.

Training & Development

Constant monitoring, coaching, and development on calls and processes to ensure continuous improvements in quality and consistency with service standards.

This job may close before the stated closing date. You are encouraged to apply as soon as possible.

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