Assistant Manager-Provider Services

Maxicare Healthcare Corporation; Quezon City; On-site; PHP 600,000 - 900,000; Full time

Job summary

Maxicare Healthcare Corporation is seeking a Provider Services Assistant Manager to drive operational excellence across Provider Services, including in-house and vendor operations. The role owns programs end-to-end and is fully accountable for operational, financial, and customer service outcomes.

The ideal candidate demonstrates strong leadership, exceptional communication, and proven experience in performance management and escalation handling to ensure service quality and organizational goals

Qualifications

• Proven leadership experience to inspire and manage teams.
• Strong customer service orientation with cross-functional collaboration.
• Excellent verbal and written communication, with clear escalation skills.

Responsibilities

• Own programs end-to-end across Provider Services, including in-house and vendor operations.
• Drive operational excellence and track team performance to meet targets.
• Be fully accountable for operational, financial, and customer service outcomes.

Skills

Leadership

Customer Service

Communication

Performance Management

Job description

Job Description:

The Provider Services Assistant Manager is accountable for driving operational excellence and team performance across assigned Provider Services functions- including in-house and vendor operations. This position owns programs end-to-end and is fully accountable for operational, financial, and customer service outcomes to achieve organizational goals.

Leadership and Customer Service Orientation: Ability to inspire and motivate teams while delivering exceptional service and promoting organizational benefits.

Strong Communication and Escalation Management: Excellent verbal and written communication skills, adept at clarifying issues and effectively escalating complex cases.

Performance Management: Experience in overseeing team performance, providing feedback, and conducting performance reviews.

Requirements: