Assistant Manager, Key Account Management (Contract)

GrabTaxi Holdings Pte. Ltd.; Pasig; On-site; PHP 600,000 - 900,000; Full time

Job summary

Grab, a leading superapp in Southeast Asia, is seeking an Assistant Key Account Manager to support account management and growth efforts in Metro Manila. The role focuses on ensuring customer satisfaction and involves collaboration across teams to implement strategic plans. Ideal candidates have a Bachelor's degree in Business, with strong experience in key account management, analytical skills, and proficiency in CRM software.

Benefits

Term Life Insurance

Comprehensive Medical Insurance

GrabFlex benefits package

Parental and Birthday leave

Volunteering leave

Grabber Assistance Programme

FlexWork arrangements

Qualifications

• 3 or more years of experience in key account management or similar role.
• Experienced in growing partner accounts.
• Industry-specific knowledge relevant to our organization's sector is a plus.

Responsibilities

• Assist in developing and implementing strategic account plans.
• Collaborate with cross-functional teams to resolve customer issues.
• Analyze account performance and market trends.

Skills

Customer relationship management

Analytical skills

Project management

Education

Bachelor's degree in Business

Job description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Get to Know the Team

The Merchant Team is dedicated to overseeing, shaping, and growing the business of our merchant partners. We develop and execute go-to-market strategies with the goal of serving our community while creating mutually beneficial collaborations with merchants. Our mission is to help enhance their business offerings and positively impact the lives of their customers through the Grab platform.

Get to Know the Role

We are seeking a dynamic Assistant Key Account Manager to join our team in Metro Manila, Philippines. You will support the management and growth of our main accounts, ensuring customer satisfaction, and contributing to the success of our organization.

The Critical Tasks You Will Perform

• Assist in developing and implementing strategic account plans to drive growth and maintain strong relationships with key clients
• Collaborate with cross-functional teams to ensure delivery of products/services and resolution of customer issues
• Analyze account performance, market trends, and customer needs to identify new business opportunities
• Support the preparation and delivery of high-impact presentations and proposals to key clients
• Monitor and report on key performance indicators (KPIs) for assigned accounts
• Assist in contract negotiations and renewals with key accounts
• Contribute to the development and implementation of account management best practices

What Essential Skills You Will Need

• Bachelor's degree in Business, Marketing, or related field
• 3 or more years of experience in key account management or similar role
• Experience growing partner accounts
• Strong proficiency in customer relationship management (CRM) software
• Strong analytical skills with the capability to interpret data and turn insights into relevant strategies
• Experienced in project management, and balancing multiple sales opportunities simultaneously
• Industry-specific knowledge relevant to our organization's sector is a plus

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For at Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.