- Direct and coordinate financial planning, budgeting, and forecasting across assigned accounts/geographies
- Lead forecasting calls for assigned accounts/geographies
- Consolidate annual budgets, monthly and quarterly forecasts, month-end closing reports, and weekly/monthly rolling forecasts
- Drive variance analysis to reduce revenue leakage and costs and improve profitability
- Develop financial and operational reports, including bill-to-pay, span ratio, over/under headcount and seats, shrinkage, and attrition
- Perform ad hoc business analysis as needed
- Drive forecasting accuracy within +/-5%
Requirements
- Bachelor’s/Master’s Degree in Management or Statistics
- 3–5 years of experience in a call center environment
- Minimum one year of experience in an analytical role
- Analytical and multi-tasking abilities
- Achievement-oriented, energetic, and enthusiastic
- Ability to work under high pressure
- Excellent interpersonal and communication skills
- Integrity and drive
- Self-starter who works without much supervision
Core Competencies
Demonstrates expertise in financial planning, budgeting, and forecasting, with a strong focus on variance analysis and reporting accuracy. Proven ability to perform ad hoc business analysis and drive operational efficiency in a call center environment.
Highest-signal resume keywords
- Financial Planning
- Budgeting
- Forecasting
- Variance Analysis
- Analytical Role Experience
ATS Optimization Keywords
Hard Skills
- Financial Reporting
- Budget Consolidation
- Forecast Accuracy
- Operational Reporting
- Ad Hoc Business Analysis
Soft Skills
- Interpersonal Skills
- Communication Skills
- Analytical Abilities
- Multi-tasking
- Achievement-oriented
Certifications & Qualifications
- Bachelor’s Degree
- Master’s Degree
Industry Keywords
- Call Center Environment
- Revenue Leakage
- Cost Reduction
- Profitability Improvement
- Attrition