A retail company in the Philippines is seeking customer service representatives to assist customers, provide product information, and support the sales team. Applicants should have strong customer service skills, basic math abilities, and attention to detail. This role focuses on enhancing customer satisfaction and achieving sales targets.
Responsibilities
Greet and assist customers to enhance satisfaction.
Stay updated on product features and promotions.
Assist sales team in achieving targets through engagement.
Resolve customer issues and provide a positive experience.
Handle transactions and manage stock accurately.
Skills
Customer service skills
Product knowledge
Sales support skills
Basic math skills
Attention to detail
Job description
Job Description
Employee Recognition and Rewards
Equity Incentive Plan, Annual Appraisal
Customer Service: Greet and assist customers, provide information about products and services, and address inquiries to enhance customer satisfaction.
Product Knowledge: Stay updated on product offerings, features, and promotions to guide customers and provide recommendations.
Sales Support: Assist the sales team in achieving targets by engaging customers and encouraging sales, either through direct selling or in-store promotions.
Customer-focused with the ability to resolve customer issues and provide a positive experience.
Basic math skills for handling transactions, calculating discounts, and managing stock.
Attention to detail to ensure products are displayed properly and sales records are accurate.