Assistant Case Manager

Revaya; Philippines; Remoto; PHP 240.000 - 320.000; Tempo pieno

Descrizione del lavoro

Revaya is seeking two skilled Assistant Case Managers to support the Case Management team with medical records management, documentation, provider communication and admin follow-through. You will request, track, retrieve, organize, and upload medical records from healthcare providers for legal, insurance and clinical purposes.

The role requires strong organization, attention to detail, and the ability to manage multiple concurrent requests while maintaining accurate case files.

Competenze

• Experience with Filevine or other case management systems.
• Strong medical records management and document organization skills.
• Excellent data entry accuracy and attention to detail.
• Professional communication with healthcare providers, clients, and internal teams.
• Solid time-management and ability to handle multiple requests.

Mansioni

• Request, track and retrieve medical records from providers for legal, insurance and clinical uses.
• Digitize and upload records into case files ensuring accuracy and completeness.
• Maintain detailed tracking logs and progress reports for multiple requests.
• Communicate professionally with providers, clients and team members about requests.
• Maintain organized case files in Filevine and other systems with up-to-date information.
• Follow up on outstanding requests to ensure timely completion.
• Protect confidentiality of sensitive client and medical information.
• Support Case Management with administrative record-keeping tasks.

Conoscenze

Filevine

Medical records

Data entry

Communication

Time management

Documentation

Confidentiality

Team support

Strumenti

Filevine

Descrizione del lavoro

Work Hours: 8:00 AM - 5:00 PM Pacific time schedule, with a 1-hour unpaid lunch break

Job Overview

We are seeking two skilled and detail-oriented Assistant Case Managers to support the Case Management team with medical records management, case documentation, provider communication, and administrative follow-through. In this role, they will be responsible for requesting, tracking, following up on, retrieving, organizing, and uploading medical records from healthcare providers while ensuring timely receipt and accurate documentation for legal, insurance, and clinical purposes.

The ideal candidate will be highly organized, detail-oriented, and capable of managing multiple concurrent medical record requests while maintaining accurate case files and providing reliable support to the Case Management team.

Key Responsibilities

• Request, track, follow up on, and retrieve medical records from healthcare providers, ensuring timely receipt for legal, insurance, and clinical purposes
• Digitize, organize, and upload medical records into clients’ case files while ensuring accuracy, legibility, completeness, and proper documentation
• Monitor multiple concurrent medical record requests and maintain detailed tracking logs to ensure requests are followed through to completion
• Generate weekly progress reports for the Case Manager, highlighting outstanding requests, completed records, pending follow-ups, and any issues requiring attention
• Communicate professionally with healthcare providers, clients, and internal team members regarding medical record requests and case documentation
• Maintain organized and up-to-date case files in Filevine and other case management systems
• Ensure medical records and case documentation are properly organized, accurately entered, and readily accessible within the appropriate case files
• Follow up consistently with healthcare providers and other relevant parties to ensure outstanding medical record requests are completed in a timely manner
• Maintain accurate tracking and documentation of the status of multiple medical record requests
• Support the Case Management team with administrative tasks related to medical records and case documentation
• Maintain confidentiality when handling sensitive client, medical, and case information

Required Skills & Qualifications

• Experience with Filevine and/or other case management systems
• Experience with medical records management and document organization
• Strong data entry skills and excellent attention to detail
• Experience communicating professionally with healthcare providers, clients, and internal team members
• Strong task prioritization and time management skills
• Ability to track and follow up on multiple concurrent requests
• Excellent document accuracy, confidentiality, and organizational skills
• Ability to maintain detailed and accurate tracking logs and case documentation
• Strong written and verbal communication skills
• Ability to work independently while effectively supporting the Case Management team
• Strong computer skills and ability to work with case management systems, databases, and digital documents
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment
• Team-oriented, professional, organized, and reliable
• Ability to maintain confidentiality and appropriately handle sensitive client and medical information

Note

An NBI or police clearance will be required upon acceptance of the job offer.