Asset Management - Client Support Associate - Global Liquidity

JPMorgan Chase & Co.; Manila; On-site; PHP 900,000 - 1,200,000; Full time

Job summary

JPMorgan Chase & Co. in Manila seeks an Associate in Global Liquidity Client Services to support institutional clients from onboarding to maintenance. You will coordinate with internal partners to resolve operational items on time in a control-focused environment.

The role emphasizes ownership, clear communication, and problem-solving while working across Operations, Product, Tax, Compliance, and Legal teams to drive resolution and improve processes.

Qualifications

• Bachelor’s degree or equivalent qualification.
• Experience in a financial services environment preferred.
• Strong communication skills; both written and verbal.
• Ability to manage multiple tasks with accuracy and ownership.

Responsibilities

• Manage day-to-day client inquiries and service requests through completion, providing timely and accurate updates.
• Investigate operational issues (settlements, interest claims, cash management) and escalate as needed.
• Coordinate client onboarding activities, tracking progress across stakeholders.
• Complete account maintenance requests with accurate documentation and approvals.
• Partner with Operations, Product, Tax, Compliance, Legal, and other teams to resolve issues and reduce rework.
• Maintain clear internal records of requests, decisions, and outcomes per controls.
• Prioritize requests balancing service expectations with risk considerations.
• Identify process pain points and propose practical improvements for efficiency.
• Support workflow, reporting, or automation improvements as part of change initiatives.

Skills

Client-service mindset

Ownership & detail

Written & verbal comms

Excel & Office apps

Organizational & adaptability

Cross-team collaboration

Problem-solving & prioritization

Financial services operations

Education

Bachelor’s degree or equivalent qualification

Tools

Microsoft Excel

Job description

Help deliver a consistent, high-quality client experience in a fast-paced services environment. In this role, your work keeps day-to-day servicing, onboarding, and maintenance moving smoothly and accurately. You will partner closely across teams to remove blockers, solve operational issues, and improve processes. If you enjoy ownership, thoughtful problem-solving, and clear communication, this role offers broad exposure and meaningful impact.

Job summary

As an Associate in Global Liquidity Client Services, you will support institutional clients by managing servicing inquiries, onboarding activities, and account maintenance requests from start to finish. You will coordinate with internal partners to resolve operational items accurately and on time, while operating in a control-focused environment and contributing to continuous improvement.

Job responsibilities

• Manage day-to-day client inquiries and service requests through completion, providing timely and accurate updates
• Investigate operational issues (e.g., settlements, interest claims, cash management requests, and banking-related queries) and **escalate** appropriately when needed
• Coordinate client, account, and fund onboarding activities, tracking progress and dependencies across stakeholders
• Complete account maintenance requests by ensuring required documentation and approvals are accurate and complete
• Partner with Operations, Product, Tax, Compliance, Legal, and other teams to drive resolution and reduce rework
• Maintain clear internal records of requests, decisions, and outcomes in line with procedures and controls
• Prioritize multiple requests effectively, balancing service expectations with quality and risk considerations
• Identify process pain points and propose practical improvements to simplify servicing and increase efficiency
• Support implementation of workflow, reporting, or automation enhancements as part of change initiatives
• Follow established policies and controls, raising risks, issues, and control gaps promptly

Required qualifications, capabilities and skills

• Bachelor’s degree or equivalent qualification
• Minimum of5 yearsof relevant experience in a financial services environment (e.g., asset management, banking, custody, or treasury services)
• Experience in one or more of the following: client servicing, onboarding, account maintenance, fund operations, or cash management support
• Demonstrated ability to manage routine requests independently and support resolution of more complex issues with appropriate escalation
• Strong client-service mindset with clear ownership and attention to detail
• Strong written and verbal communication skills, with the ability to collaborate effectively across teams
• Sound problem-solving and prioritization skills in a time-sensitive environment
• Strong organizational skills and adaptability while managing multiple requests concurrently
• Proficiency in Microsoft Excel and standard office applications

Preferred qualifications, capabilities and skills

• Exposure to reporting, data visualization, workflow, or automation tools
• Experience contributing to process improvement and control enhancement initiatives
• Experience supporting institutional clients within an operations or client services function
• Familiarity with documentation standards and control requirements in a regulated environment
• Developing experience using AI-powered analytics, workflow automation, or intelligent process tools to drive efficiency gains, reduce manual effort, or improve accuracy in operational processes.