Architecture Analyst

UnitedHealth Group; Quezon City; On-site; PHP 600,000 - 800,000; Full time

Job summary

A healthcare organization in Quezon City is seeking an experienced Windows Desktop Engineer to oversee the deployment, configuration, and maintenance of desktop environments. This role involves troubleshooting, automation, and collaboration with IT teams to enhance service delivery. The ideal candidate has over 5 years in desktop engineering, strong skills in Windows Autopilot, and excellent problem-solving abilities. This position offers comprehensive benefits and opportunities for career development.

Benefits

Comprehensive benefits

Career development opportunities

Qualifications

• 5+ years of experience in Windows desktop engineering or a related field.
• Proven excellent problem-solving skills with a focus on troubleshooting Windows OS issues.
• Solid understanding of Windows OS internals.

Responsibilities

• Architect and maintain enterprise-wide Windows imaging solutions using MECM and Autopilot.
• Oversee the deployment and maintenance of Windows desktop environments.
• Develop and implement automation scripts for desktop management tasks.

Skills

Windows Autopilot troubleshooting

Windows desktop engineering

PowerShell scripting

Communication skills

Problem-solving

Education

Undergraduate degree or equivalent experience

Tools

Microsoft Intune

Job description

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:

• Endpoint Imaging: Architect and maintain enterprise-wide Windows imaging solutions using MECM and Autopilot
• Desktop Management: Oversee the deployment, configuration, and maintenance of Windows desktop environments
• Troubleshooting: Perform advanced troubleshooting and root cause analysis to resolve desktop-related issues efficiently
• Automation: Develop and implement automation scripts to streamline desktop management tasks
• Documentation: Maintain comprehensive documentation of desktop configurations, processes, and procedures
• Collaboration: Work closely with other IT teams to ensure seamless integration and support of desktop systems. Provide expert-level support to technical partners
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives.

Required Qualifications:

• Undergraduate degree or equivalent experience
• 5+ years of experience in Windows desktop engineering or a related field
• Technical Skills:
  • Practical experience supporting Windows Autopilot including troubleshooting deployment workflows
  • Experience with hybrid and cloud-native deployment models
  • Proficiency in Microsoft Intune Windows Device Management
  • Solid understanding of Windows OS internals (kernel, registry, services, drivers, etc)
• Automation: Experience with scripting languages such as PowerShell for automation
• Security: Foundational understanding of Windows security technologies, i.e policy, encryption, authentication, network security
• Analytical Skills: Proven excellent problem-solving skills with a focus on troubleshooting Windows OS and OS deployment issues across diverse hardware and user environments
• Communication: Proven solid verbal and written communication skills

Preferred Qualifications:

• Experience developing and maintaining Windows Imaging in MECM
• Experience with DEX tools for troubleshooting endpoint issues
• Experience working in a Microsoft centric environment (O365, M365)
• Experience working in a large endpoint environment over 50k
• Experience working in a highly regulated industry i.e. Insurance, Healthcare, Banking

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Optum is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.