AR Collections Specialist - Payer Denials & Reimbursements

Abbott Laboratories; Taguig; On-site; PHP 300,000 - 420,000; Full time

Job summary

Abbott Laboratories, Philippines, is seeking a Collections Representative to resolve insurance follow-ups and denials and ensure accurate reimbursements while meeting cash goals. You will act as liaison between insurers, patients, and internal departments to ensure timely processing of claims.

Responsibilities include researching payment discrepancies, managing AR aging, handling aged payer accounts, identifying trends, escalating denied appeals, and supporting the Revenue Cycle team with

Qualifications

• High school diploma or GED required.
• Associate degree preferred.
• Level I: 1–3 years experience; Level II: 3–5 years.
• Excellent verbal and written communication skills.
• Proficient in MS Word, Excel, and Outlook.

Responsibilities

• Research and resolve payment discrepancies.
• Review AR aging report and explain past due balances to management.
• Work aged accounts on assigned payers, prioritizing accounts near timely filing denial.
• Identify issues or trends with accounts and propose resolutions.
• Escalate exhausted appeals efforts for payer resolution.
• Prepare write-off requests for uncollectible balances.
• Provide training to staff and perform quality checks for accuracy and efficiency.
• Review contracts to determine correct reimbursement for each account.
• Document notes in systems and maintain confidentiality.

Skills

Communication skills

Under pressure

Independent worker

IT literacy

Education

High school diploma

Associate degree

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

Abbott Laboratories, Philippines, is seeking a Collections Representative to resolve insurance follow-ups and denials and ensure accurate reimbursements while meeting cash goals. You will act as liaison between insurers, patients, and internal departments to ensure timely processing of claims.

Responsibilities include researching payment discrepancies, managing AR aging, handling aged payer accounts, identifying trends, escalating denied appeals, and supporting the Revenue Cycle team with