AR Claims Healthcare BPO Trainer (Night Shift)

Access Healthcare Services Manila, Inc.; Pasay; On-site; PHP 446,000 - 580,000; Full time

Job summary

Access Healthcare Services Manila Inc. is seeking a dedicated BPO Trainer with a strong Healthcare BPO background, preferably AR Claims, to join our team.

The role focuses on developing and enhancing the skills of call center representatives to ensure premier service delivery while handling early payouts and patient collections. The ideal candidate has extensive experience in call center operations, a passion for training and mentorship, and the ability to create engaging training materials.

Qualifications

• Strong knowledge in Healthcare BPO, preferably AR Claims.
• Healthcare account experience in a BPO setup.
• Excellent communication and presentation skills.
• Ability to create engaging and effective training materials.
• Proficient in using call center software and training tools.
• Strong analytical skills to assess training effectiveness.
• Ability to work independently and as part of a team.
• NIGHT SHIFT schedule availability.
• Willing to report to Pasay City / McKinley, Taguig.

Responsibilities

• Follow the training agenda and facilitate training.
• Share training planner for every batch.
• Track progress of each trainee.
• Deliver batches on time to operations floor.
• Deploy assessments as per schedule.
• Provide basic content for learners which is complete and up-to-date.
• Respond to questions and provide feedback to teams.
• Create activities for active participation.

Skills

Training

Healthcare BPO

AR Claims

Call Center Tools

Communication

Presentations

Mentorship

Tools

Call center software

Job description

Access Healthcare Services Manila Inc. is seeking a dedicated BPO Trainer with a strong Healthcare BPO background, preferably AR Claims, to join our team.

The role focuses on developing and enhancing the skills of call center representatives to ensure premier service delivery while handling early payouts and patient collections. The ideal candidate has extensive experience in call center operations, a passion for training and mentorship, and the ability to create engaging training materials.