Apply now as a Technical Support at TTEC Cebu | Earn up to 27K + Incentives!

TTEC; Cebu City; On-site; PHP 400,000 - 600,000; Full time

Job summary

Join TTEC as a Technical Support Representative in Cebu to enhance customer service experiences through technology. With a supportive culture and career development opportunities, you will help resolve customer issues and provide exceptional service. Enjoy a healthy benefits package and be part of a community-focused organization.

Benefits

PTO

Tuition reimbursement

Health and wellness incentives

Qualifications

• At least 3 months of BPO experience required.
• High school graduates from old curriculum need 2 years of BPO voice experience.
• Ability to explain product or service knowledge.

Responsibilities

• Resolve technical requests and complex calls from customers.
• Follow up on specific issues and ensure resolution.

Skills

Technology Passion

Customer Service

Communication

Education

Completed senior high school or two years in college

Tools

Computer experience

Job description

Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Technical Support Representative working onsite in Cebu, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

We're making it easy for you to connect with our recruiters and get hired faster. Stop by TTEC Cebu, Monday to Friday from 10am to 3pm at eBloc Tower 2, Geonson Street, Asiatown IT Park.

What You’ll be Doing

Do you have a passion for technology and helping others? In this role, you’ll work to resolve technical requests or complex calls from customers. Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You’ll

• Bring your passion and love for technology to know what’s going on with the latest technology products and help customers

• Follow up on specific issues and resolve to completion

What You Bring to the Role

• Completed senior high school or two years in college

• At least 3 months of BPO experience

• If high school graduate (old curriculum), candidate must have at least 2 years BPO voice experience

• Recognize, apply and explain your product or service knowledge

• Computer experience

What You Can Expect

• Supportive of your career and professional development

• An inclusive culture and community minded organization where giving back is encouraged

• A global team of curious lifelong learners guided by our company values

• And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/phl/ for more information.